ABOUT US:
PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, financial advisory, and digital solutions – making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 10 billion in sum insured.
WHAT YOU’LL DO:
- Communicate with policyholders, partners, and internal teams to gather information and resolve issues.
- Build strong relationships by addressing pain points, managing expectations, and ensuring a positive experience across all channels.
- Provide prompt, empathetic support for claims inquiries and concerns.
- Process and review claims accurately, ensuring compliance with policy terms and company guidelines.
- Maintain proper documentation and records.
- Stay updated on industry regulations and best practices in claims and customer experience.
- Drive process improvements to enhance efficiency and satisfaction.
Requirements
WHAT WE EXPECT OF YOU:
- Bachelor's degree in a relevant field (e.g., business, finance, insurance) is preferred.
- Excellent attention to detail and analytical skills to assess claim validity and accuracy.
- Exceptional customer service and communication skills, both written and verbal.
- Self-motivated and able to work with minimum supervision.
- Entrepreneurial, engaging and collaborative mindset.
Benefits
PERKS YOU’LL GET TO ENJOY WHILE WORKING HERE!
- Medical and Life insurance.
- A wide range of health benefits - including optical, dental, and physiotherapy.
- Opportunities for continuous and rapid growth as well as skills enhancement.
- Collaboration with a talented and youthful team that makes the work and learning a lot more fulfilling and fun.
- And a well stocked pantry!
Join Our Team in Shaping the Future of Insurance
As a homegrown startup that seeks to innovate how we use and think of insurance, we value teammates who think big, challenge the old ways, and take extreme ownership.
In PolicyStreet, we aim to do better, to serve people better. We are committed to pushing boundaries of innovation and to develop Purposeful and Simple insurance solutions for businesses and consumers, narrowing the protection gap and improving financial inclusivity in the region.
If you are driven to make change, keen to be at the forefront of insurance innovation, and grow with a team of talented and motivated people, we’d be just as excited to get to know you too!
Find out more about us via our website at www.policystreet.com.
At PolicyStreet, we uphold the principles of equal opportunity and embrace diversity. We are committed to a workplace free from discrimination based on race, religion, colour, gender, sexual orientation, age, marital status, veteran status, or disability status.
What We Do
PolicyStreet is an insurance technology group of companies providing cutting-edge digital insurance solutions to businesses and consumers in Southeast Asia and Australia.
PolicyStreet works directly with over 40 life, general, and takaful providers globally to offer a comprehensive range of products and services, which includes but is not limited to embedded insurance, customised employee benefits, financial advisory and aggregation of insurance, as well as the development of digital solutions to make insurance purposeful & simple for businesses and consumers.
As a licensed Reinsurer, General Insurer and Takaful Operator by the Labuan Financial Services Authority (LFSA), an approved Financial Adviser and Islamic Financial Adviser by Bank Negara Malaysia (BNM), and a licensee of the Australian Financial Services License by the Australian Securities and Investments Commission (ASIC), PolicyStreet is able to underwrite, customise policies, and provide unbiased advice to its clients and partners worldwide.
PolicyStreet is backed by the Malaysian sovereign wealth fund, Khazanah Nasional Berhad, and serves over 5 million customers with over US$ 10 billion in sum insured. In 2024, PolicyStreet was recognised as "Fintech of the Year" at The Asset's Triple A Digital Awards and ranked as the second-highest Malaysian company in the "High-Growth Companies in Asia Pacific 2024" list by Statista and The Financial Times.
