At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.
From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.
If you’re passionate about empowering partners and creating a great experience through effective communication, you have a place with us. SentinelOne is growing its Customer Success team and looking for a Partner Communications Specialist to execute our efforts to educate and communicate with our partners to enhance their experience with SentinelOne
You should be detail-oriented and adept at communicating in writing and verbally with stakeholders of all levels. If this is you and you want to be part of a next-gen growing technology in a company with a fantastic culture, we would love your help making our partners successful!
What will you do?- Collaborate with colleagues across Product Management, Engineering, Security Research, Marketing, Services, and others to execute communications to all SentinelOne Partners.
- Investigate significant incident tickets and engineering post-mortems to draft clear, accurate root cause analyses (RCAs).
- Partner closely with Engineering, Security Research, and Product teams to gather technical details, verify findings, and ensure consistency.
- Draft systemic and recurring communications to keep partners informed and educated on the latest updates and enhancements.
- Create, edit, and refine draft communications that are partner-facing or have partner impact, including from other teams as needed.
- Ensure that teams and leaders are informed of important external communications and prepared for expected responses from partner-facing teams.
- Undertake other responsibilities, as required.
- 3+ years of communications experience for a SAAS company
- A partner-centric approach in all your communications. Ability to engage and communicate with audiences that vary in size, product sophistication, and lifecycle stage
- Ability to understand, communicate, and manage change in a fast-paced environment
- Demonstrated ability to synthesize engineering-level detail into clear, actionable documentation.
- Prior experience creating partner/MSSP-focused materials or collaborating with channel teams is a major plus
- Working knowledge of endpoint protection, XDR/SIEM platforms, and/or cloud security architectures.
- Familiarity with Customer Success, CRM, and surveying tools and platforms
- Experience with Marketing or Campaign tools (e.g., Marketo, Hubspot, Marketing Cloud, etc.)
- Familiarity with Jira, Atlas, Confluence, or similar documentation tools
- Impeccable written and verbal communication skills
- Experience in communicating with Partners from diverse cultures
- Thrives in a multitasking environment and can adjust priorities on the fly
- Be able to have a flexible schedule
- Detail-oriented and analytical
- Strong team player but still a self-starter
- Previous security industry experience or endpoint security-specific experience
- Experience with Marketo and Salesforce
- Experience with reporting tools such as Power BI or Tableau
- Professional competency in one or more foreign language(s)
- Previous experience as a technical writer, incident response analyst, RCA author, or similar role in cybersecurity, software engineering, or IT operations.
- Experience with HTML and/or CSS
You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.
- Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
- Unlimited PTO
- Industry-leading gender-neutral parental leave
- Paid Company Holidays
- Paid Sick Time
- Employee stock purchase program
- Disability and life insurance
- Employee assistance program
- Gym membership reimbursement
- Cell phone reimbursement
- Numerous company-sponsored events, including regular happy hours and team-building events
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.
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What We Do
SentinelOne is a leading provider of autonomous security solutions for endpoint, cloud, and identity environments. Founded in 2013 by a team of cybersecurity and defense experts, SentinelOne revolutionized endpoint protection with a new, AI-powered approach. Our platform unifies prevention, detection, response, remediation, and forensics in a single, easy-to-use solution. Our endpoint security product is designed to protect your organization's endpoints from known and unknown threats, including malware, ransomware, and APTs. It uses artificial intelligence to continuously learn and adapt to new threats, providing real-time protection and automated response capabilities. SentinelOne's approach to security is designed to help organizations secure their assets with speed and simplicity. We provide the ability to detect malicious behavior across multiple vectors, rapidly eliminate threats with fully-automated integrated response, and adapt their defenses against the most advanced cyberattacks. We are recognized by Gartner in the Endpoint Protection Magic Quadrant as a Leader and have enterprise customers worldwide. Our customers include some of the world's largest companies in various industries such as finance, healthcare, government, and more. At SentinelOne, we understand that cybersecurity is a constantly evolving field and that the threats facing organizations are becoming increasingly sophisticated. That's why we are committed to staying at the forefront of technology and innovation and providing our customers with the best protection against cyber threats. We offer our customers a wide range of services, including threat hunting, incident response, and incident management. Our team of experts is available to assist you 24/7 and can help you respond to and manage cyber incidents quickly and effectively. To learn more about our products and services, please visit our website at www.sentinelone.com or contact us to schedule a demo
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