Please Note: We are proactively building our talent pipeline for this position and expect to begin the formal interview process in early 2026. If you are interested in this future opportunity, we strongly encourage you to apply now!
About CitySwift:
As the world's leading intelligent data platform for public transport, CitySwift powers data-driven decision making for some of the largest transport networks across the globe. Backed by over €15 million in venture capital funding and a partner list that includes the world's largest public transportation operators and government authorities, such as National Express, Go-Ahead Group, Transport for London and many more. CitySwift is in accelerated growth mode with 200% YOY revenue growth in 2024.
CitySwift’s mission is to increase the adoption of sustainable public transportation usage around the world - our platform currently optimises over 3 billion passenger journeys annually, and our target is to reach over 10 billion by 2026.
At CitySwift, you’ll get the opportunity to take ownership, deliver measurable impact and develop professionally - reshape the future of public transport by accelerating CitySwift’s growth!
Role Overview:
As a Partner Analyst, you'll play a vital role in our growing Partner Management team by helping us demonstrate the value of CitySwift to our customers. You’ll work alongside Partner Managers, Partner Directors and our customers to track performance, analyse impact, and tell compelling ROI stories with data, reporting to the Head of Pod. You will work directly with the team to support renewals, upsell conversations, and long-term customer satisfaction.
This is a fantastic opportunity to join a fast-growing SaaS scale-up where your insights will shape real-world transport outcomes.
Key Responsibilities:
- Ensuring that in-depth knowledge of our product allows for advanced analysis to demonstrate customer ROI and enabling effective Partner Management conversations with the customer
- Support Partner Managers/Directors by preparing and assisting delivery of customer-facing performance reports, presentations and ROI insights
- Analyse product usage and service performance to surface customer impact stories to support with customer decision making
- Work directly in the product to understand and identify customer use cases and examples
- Communicate with users to support with specific use cases and add explainability and insights to outputs
- Monitor key success metrics across customer accounts (e.g. reliability, efficiency)
- Maintain up-to-date internal data on customer performance using tools like Google Sheets and Hubspot
- Collaborate with product, tech and data analytics teams to align on impact tracking and product feedback
- Assist in preparing materials for renewals, QBRs and executive business reviews
- Contribute ideas for improving internal processes and ways of working
Qualifications, skills & experience:
Strong analytical mindset, with the ability to interpret data and explain it clearly to others
Comfortable using spreadsheets, dashboards or BI tools
Organised and detail-oriented, able to manage multiple requests and deadlines
Communicates clearly and respectfully with others, both in person and in writing
Curious and proactive about learning, with a desire to grow in a SaaS environment
Some experience working in a business, customer-facing, operations or data-focused role
Exposure to the public transport, mobility, or SaaS industry is a bonus, but not required
We’ll support your development through CitySwift’s clear competency framework. As a Partner Analyst, here’s what we expect:
Sustainable Growth- Accurately follows key processes and contributes ideas for improvement
- Understands financial goals and uses data to support customer ROI
- Communicates clearly and professionally
- Works effectively as part of a team and takes responsibility for their own performance
- Has a strong service mindset and uses data to support the customer mission
- Proactively seeks to understand customer context and project goals
- Organises tasks and plans effectively
- Open to change and keen to improve how things are done
- Respectful communicator and active listener
- Open to feedback and invested in their own development
We value, recognise and reward our people:
- Competitive market salary
- Health and Life Insurance and matched pension schemes
- 25 days annual leave, with additional company days off throughout the year
- Flexible working hours and hybrid/remote working opportunities including a Work Abroad Programme
- Paid Sick, Maternity and Paternity benefits
- Employee Assistance Programme (EAP), mental health and wellbeing supports
- Employee referral program with opportunity to earn up to 4,000 per referral
- Annual Service recognition benefits (Additional Annual leave and pension contributions)
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What We Do
CitySwift is a big data company that powers major bus networks across the globe. Since its inception, CitySwift has built the world's first Mobility Intelligence as a Service platform, offering bus network providers the precise insights they need to quickly adapt and operate their networks for efficiency, profitability, and growth. The CitySwift platform was built to break down all of the barriers to data that bus network providers have to deal with. CitySwift partners no longer take action based on manual analysis, guesswork, and inaccessible and unreliable data. Instead, they meet and exceed punctuality and reliability goals, without compromising on resources. Working with leading operators and public sector authorities globally, the CitySwift team blends real-world bus industry experience with a deep knowledge of data science to give bus networks the best of both worlds. CitySwift uses AI and machine learning to accurately predict journey times and passenger demand, creating optimised timetables that take into account traffic, events and hundreds of other external factors, ensuring on-time performance and increased passenger satisfaction. Customisable management dashboards deliver business intelligence and enable tracking of KPIs. Improve the efficiency of your network and ensure every bus is where your passengers expect it to be, with data-driven decision-making from CitySwift
