Partner Account Manager

Company Description

Rewind is a service that protects the critical data that powers businesses of all sizes. Our focus is on backing up data that lives in the cloud - in apps like Jira, GitHub, Confluence and Shopify. We are backed by Insight Partners, Inovia, Bessemer and Atlassian Ventures and are proud to be recognized as one of Canada's 50 fastest growing technology companies (2023 Deloitte Fast 50). We invite you to read our startup story to learn where we came from and where we’re going.

Read about our mission, story and values here.
To find out more about our perks, click here.
Some of our Blogs might help you get a better understanding of what we do here. You can find them all here.

Thriving at Rewind:

We embrace the fast-paced, ever-changing nature of startup life. If you love working with speed, agility, and creativity, you’ll feel right at home here. Here's what it takes to succeed with us:

• Team-First Mentality: We put teamwork at the core of everything we do, believing that we are better when we are together. Success is shared, and when the team wins, we all win.
• Performance-Driven Mindset: We are proactive, goal-oriented, and focused on delivering tangible, high-quality results. We go beyond meeting expectations - we aim to exceed them.
• Flexible Work-Life Approach: We encourage balance and understand the need to recharge. While we stay agile for urgent needs, we make sure there's time to recover and enjoy life.
• Customer Centricity: Our commitment to customers shapes everything we do. We listen, build relationships, and innovate - from our dedicated customer support team to our engineers, everyone at our company is focused on solving problems that matter most to our users.
• Taking Initiative: We value ownership and proactive problem-solving. We encourage team members to think creatively, take ownership, and lead improvements. Your ideas and actions drive our success.
• We Make Time for Fun: We work hard and make time to enjoy the journey. It’s not just about hitting milestones—it’s about making the experience rewarding along the way.

Job Description

We are looking to add a Partner Account Manager (PAM) to join our Partnerships team. Reporting to the Director of Partnerships, you will be responsible for building partnerships that fuel growth within our ecosystem of channel partners (agencies and solutions partners).
There is a massive opportunity to capitalize on our growing ecosystem of channel partners across our partnership types (Accounting, E-commerce, and Dev.Ops). For the right person, the potential to capitalize on this moment in time is limitless.

As our Partner Account Manager, you will be supported by a Partner Marketing Manager and will work closely with our Sales team (Account Executives and Solutions Engineers). Strong collaboration and communication skills are crucial. You will be the bridge - You drive revenue as a connector of departments and opportunities internally and externally (Partner Marketing, Sales / Account Management, Product, Customer Support, and more) while also working with the Director of Partnerships to build out the infrastructure for Rewind’s partner program.

This role requires someone with ability to travel to meet with partners at events, conferences, meetups, and onsite.

The focus areas of the role will be on:

• Foundational efforts to generate new partner leads and close new partnerships directly with Resellers, Solutions Providers, Agencies, GSIs, etc. 

• Managing partner relationships, training/enabling partner teams and ensuring partner sourced revenue targets are achieved

• Identifying potential partners and decision makers that fit Rewind’s partner profile across Rewind’s partner ideal profile

• Conducting targeted outreach via email, phone & Linkedin to schedule meetings and engaging existing and potential partners.

• Managing and contributing to building upon systems that scale Rewind partnerships

• Ultimately closing, onboarding, training and supporting new partners to drive partner sourced revenue

• Providing day-to-day support for partners to help sell, evaluate and support Rewind services

• Monitoring and exceeding assigned KPIs (partners acquired, partner sourced revenue & partner influenced revenue) on a consistent basis.

• Providing input/updates on key activities, with a high reporting standards, to drive opportunities forward within our key systems: PRM (Partnerstack), CRM (Salesforce), and in Partner Marketplace Portals (ex. Atlassian / Salesforce)

Qualifications

You have at least 2 years of SaaS experience in partnerships, sales, or customer facing roles with a track record of consistently exceeding assigned revenue targets.

You also have:

• Outstanding written and verbal communications, presentation and delivery skills
• Experience creating and delivering remote presentations 
• Ability to travel internationally.

Bonus Points

• Knowledge of Salesforce, Partnerstack, Salesloft, Excel/google sheets, Linkedin Sales Navigator
• Strong systems level thinking across sales, product, and marketing
• Experience building and leading new partnerships from acquisition through management.

Additional Information

Where You’ll Be
This role will be based out of our Ottawa or Toronto Office.

How Rewind Will Support You
We know that enjoying the journey is just as important as reaching our goals. We work hard to create a positive, inclusive environment where fun and laughter are part of our everyday routine. We also offer a variety of benefits to support your success both at work and in your personal life which includes but is not limited to: 

• Flexible working hours 
• Employee stock options
• Health benefits
• 3 weeks vacation
• 7 life leave days
• 2 Level Up days for professional development
• 1 volunteer day
• Summer hours (off every other Friday from June - September) and office closed during the holiday break in December
• 4 week sabbatical after 4 years with us
• Paid parental leave
• $5000/year professional development allowance (you can take courses, buy books, attend conferences, cover certifications, etc)
• $1000/year wellness/home office allowance

Rewind is committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career. We value how each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company. We strongly encourage candidates of all different backgrounds and identities to apply.