The Role
Owns strategic provider relationships in an assigned territory to grow referrals and partnerships. Executes territory plans, conducts in-person and virtual provider outreach and education, analyzes referral trends, supports onboarding/adoption, coordinates cross-functionally, maintains CRM and pipeline, and meets referral growth and engagement goals.
Summary Generated by Built In
Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform—removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better.
Partner Account Manager - Chicago, IL
The Partner Account Manager (PAM) serves as the strategic relationship owner for an assigned geography that includes healthcare providers, physician groups, health systems, and referral partners. This role is responsible for growing market adoption, expanding strategic partnerships, increasing referral volume, and ensuring an exceptional experience for providers and patients throughout the referral journey. As the face of Luna within the market, the PAM develops executive-level relationships, identifies opportunities to improve access to clinically appropriate therapy, and collaborates across Clinical, Operations, Product, Marketing, and Customer Success to deliver measurable value to our healthcare partners.
Success in this role requires a consultative sales approach, strong business acumen, exceptional relationship management, and the ability to execute against market growth objectives.
Success in this role requires a consultative sales approach, strong business acumen, exceptional relationship management, and the ability to execute against market growth objectives.
The Partner Account Manager (PAM) is responsible for building and growing relationships with physicians, healthcare providers, health systems, and referral partners within an assigned territory. This role focuses on increasing referrals, expanding strategic partnerships, and improving patient access to Luna's services.
As the primary point of contact for provider partners, the PAM works closely with Clinical, Operations, Marketing, Product, and Customer Success teams to deliver an exceptional experience for both providers and patients.
How you will have an impact
- Build and maintain strong relationships with physicians, healthcare providers, and referral partners.
- Develop and execute territory plans to drive referral growth and market expansion.
- Identify new partnership opportunities and grow existing accounts.
- Conduct in-person and virtual provider meetings, presentations, and educational events.
- Analyze referral trends and account performance to identify growth opportunities.
- Collaborate with cross-functional teams to ensure a seamless provider and patient experience.
- Serve as the voice of the customer by sharing provider feedback and market insights.
- Support onboarding and adoption of new provider partnerships.
- Maintain accurate CRM records, pipeline activity, and account plans.
- Represent Luna professionally and consistently deliver exceptional customer service.
- Achieve territory goals for referral growth, provider engagement, and account development.
What Luna Can Offer You:
- Uncapped bonus structure
- Hybrid/remote work
- Employee referral program
- Medical, dental and vision benefits on the 1st of the month following start
- 401k
- Unlimited PTO
- Enormous opportunity to grow with well-positioned for tremendous upside and career trajectory
What you can offer Luna
- Minimum 5+ years of healthcare sales/account management experience, including sales, project management, strategic planning, and implementation of broad initiatives.
- OT/PT license and experience preferred
- Able to travel within the assigned region as customer needs dictate. Expected 80% of the time.
- Ability to use G Suite, CRM (preferably HubSpot)
- Excellent presentation, organizational, interpersonal, and communication skills.
- Valid Driver's License
- Must provide their own vehicle, however, mileage reimbursement will be covered.
- Minimum Bachelor's degree
- Positive, competitive, self-starter with an ability to manage a high-growth territory
- Must be based in or near Chicago
Care Exceptionally * Incredibly Relentless * Be Impactful * 1% Better, Every Day
#3 Best Employer in Healthcare (Forbes, 2025)
#1 Best Company in MSK Care (Forbes, 2025)
#13 World's Most Innovative Companies in Healthcare (Fast Company, 2024)
Exceptional Performance Designation (Medicare/CMS MIPS, 2022, 2023, 2024)
Gold Indigo Design Award for mobile app design excellence 2020
Skills Required
- Minimum 5+ years healthcare sales or account management experience
- Bachelor's degree
- Willingness and ability to travel within assigned region up to 80% of the time
- Ability to use G Suite
- Experience using CRM systems
- Experience with HubSpot
- Excellent presentation, organizational, interpersonal, and communication skills
- Valid driver's license
- Must provide own vehicle (mileage reimbursement provided)
- Based in or near Chicago
- Positive, competitive, self-starter able to manage a high-growth territory
- OT/PT license and experience
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The Company
What We Do
Luna is a leading in-home, tech-enabled physical therapy platform that provides 1:1 personalized care. By shifting treatment from the clinic to the home, the company improves accessibility, convenience, and patient outcomes. Luna leverages proprietary technology like Auto-Charting® to streamline documentation for therapists, allowing them to focus on patient care. The company partners with major health systems and is covered by Medicare and most major insurance plans.
