Are you a natural problem solver with a knack for helping people? Do you thrive in a fast-paced environment where every call is an opportunity to make a positive impact? Northwest Administrators, Inc. is looking for a Participant Services Representative to join our team and serve as the friendly, knowledgeable voice of our organization.
What you'll be doing...
At NWA, we pride ourselves in providing exceptional customer service. As a customer service representative for our client service center department, you are the front line! You will take calls from customers who have questions about about retirement and healthcare benefits. You will:
- Assist walk-in participants and providers with questions or documentation
- Provide accurate information on claim payments, eligibility, and retirement plans
- Thoroughly document calls in the computer system
- Verify and update customer information
- Mail various forms and information as required by the customer
Who you are...
- Organized. Able to juggle and prioritize workloads, have strong analytical skills
- Communicator. Strong verbally and in writing including interpersonal skills
- Service Minded. Passionate about customer service--delivering it like you expect to receive it
- Detailed. Attentive to detail with excellent problem-solving skills
- Technically Savvy. Proficient with technology, intermediate level with Excel and Word
- Bilingual. Fluent in Spanish (highly preferred)
Who we are...
Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package. See what our associates are saying about us at Northwest Administrators Inc. | Careers (nwadmin.com)
If hired, you can expect...
- Union scale wages, raises every 6 months, starting at $19.88/hr. up to $26.29/hr.
- Medical, Dental, Vision & Rx benefits
- Employer provided/fully funded Defined Benefit Pension
- Up to 8.6 days of Paid Leave and 10 Holidays
- Strong team environment with good work-life balance
Equal Employment Opportunity
NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at [email protected] to request accommodation.
Northwest Administrators Inc. | Privacy Policy (nwadmin.com)
Similar Jobs
What We Do
NWA's mission is to provide outstanding service and solutions through knowledge, innovation, dedication & excellence. Having been in business for over 50 years as a third party administrator (TPA) of employee benefit programs, we can proudly say we have never lost a client due to service related issues. Our skilled employees are essential in maintaining our position as an industry leader. We strive to create a positive working environment that values: •Diversity: Our differences, unique talents and varied backgrounds come together to create a stronger whole. •Working Smart: We encourage innovation and continuous improvement to promote efficiency and accuracy. •Positive Attitudes: Our professional behavior creates a positive first impression that is lasting for both employees and clients. •Teamwork: We build each other up; and share our successes, failures, information and ideas. We have 6 office locations strategically located in large metropolitan areas (Seattle, Portland, Las Vegas, Brisbane, San Francisco & Pasadena). This allows our employees to take advantage of the innovation and diversity that surrounds them and also enables us to hire the best talent in the industry. Our success and longevity comes from our strength and knowledge in administering Taft Hartley Funds, (including one of the nation’s largest multi-employer defined pension funds) and other multi-employer/association programs, including: Pension plans, Medical, Dental, Vision, Prescription drug, Life, AD&D & Short term disability benefits. Our high ethical standards and strong focus on customer service cause many to make NWA their career choice-- working here 10, 15, and 20 years or more!
