At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together.
We work a hybrid model: Mon/Fri are work from home and Tues/Wed/Thurs are in office days.
Our Coalition Marketing - Contractor Rewards team is seeking interest for a personable individual with strong customer service skills. The Participant Engagement Specialist will work with program participants and manage program activity.
Roles & Responsibilities:
- Outbound calling projects to participants to educate them on the program and get them to enroll and engage.
- Answer inbound Customer Service emails and respond to participants via outbound call or email.
- Educate participants on the process of earning points.
- Resolve inquiries through in-depth research of accounts.
- Provide accurate tracking of participant responses.
- Assist with special projects.
- 2 plus years of business experience; in Customer Service, Inside Sales, or related role highly preferred.
- Strong communication skills, both written and verbal.
- Bilingual - Spanish; highly preferred.
- Strong PC knowledge and experience with spreadsheets.
- Positive attitude.
- Attention to detail.
Hourly Rate Range: $23.00 to $25.00 per hour. The final salary and offer will be determined by the applicant's background, experience, and skills.
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What We Do
BI WORLDWIDE is a global engagement agency that uses the principles of behavioral economics to produce measurable business results by designing and delivering solutions that engage employees, channel partners and customers. We bring a global reach with offices in the U.S., Australia, Canada, China, Latin America, India, and the United Kingdom. We offer a number of solutions including sales incentives, customer engagement marketing, employee recognition and reward programs, promotional marketing, global business solutions, gamification, corporate event solutions and coalition marketing: biworldwide.com
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