We're on the lookout for individuals who are passionate about fashion, think outside the box, and have an eye for innovation.
Unleash your potential with us, and join us as we create joy and excitement in our global community to empower people to express themselves freely through fashion.
Job Responsibilities
The job scope and responsibilities of Customer Service Executive (hereinafter “Frontline Staff”) includes but is not limited to the following:
1. Service
• Delivering exceptional customer service and delivering it so with PASSION (Our Service Promise)
• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service
• Communicate customer requests to management or customer service associates
• Up sell customer loyalty/membership cards to customers who satisfy the membership requirements
2. Sales Performance
• Able to optimize every sales opportunity while striving to exceed customer expectation and satisfaction
• Consistently strive to achieve personal and team sales target that is set on a daily, weekly and monthly basis
• Able to up sell through recommendations and exceptional customer service
3. Stock Management
• Organize store room and arrangement of stocks based on Charles & Keith/Pedro inventory standards
• Maintain daily housekeeping of stockroom
• Promptly retrieve the correct stock for customers
4. Store Display
• Perform and maintain store displays to ensure that the displays are well maintained and are in tip-top condition
• Maintain daily housekeeping of the store; ensuring cleanliness and proper presentation of store to our customers
• Maintain and organize store front and store displays in full accordance to Charles & Keith’s VM standards
5. SOPs
• Compliant to company’s policies and procedures
• Maintain and manage the POS/Cashier in the most efficient manner without compromising customer service and minimizing errors in entering prices.
• Handle and return accurate change to paying customers.
• Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.
• Responsible for any shortfall or discrepancy in cash drawer.
Requirements
• Strong interest in fashion styling
• Develop and maintain good relationships with customers
• Sales-oriented
• Able to work long retail hours
• Expected to retrieve items from stockroom
• Prior retail experience preferred but not essential
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What We Do
CHARLES & KEITH Group is headquartered in Singapore and has more than 700 stores and 4000 employees worldwide. Founded by siblings, Charles and Keith Wong, the Group manages the development of two premium fashion brands – CHARLES & KEITH and PEDRO.
Through its modern and edge-cutting designs across footwear, bags and accessories categories, the Group aims to empower people to express themselves freely through fashion.
Driven by a culture of creativity and innovation, the Group strives to continually elevate the image of their brands, pushing the boundaries between traditional retail and the digital world by exploring new activities and unique experiences to bring to its ever-evolving community.
CHARLES & KEITH was established in 1996 with a vision to build a global brand that is self-assured and empowering, imparting confidence to all women. From a single shoe shop in Singapore to an international network offering dynamic experiences across retail and online, CHARLES & KEITH is always consumer first and aims to unlock an aspirational brand experience that remains attainable. It creates collections – shoes, bags, eyewear, accessories and fashion jewellery – that enables women to express themselves. Striving to make fashion more accessible and never compromising on creativity, the brand challenges the convention that fashion is for the few.
PEDRO is designed to empower the effortless expression of a modern style maven. By relating, refining and reinventing, the brand creates updated essentials to celebrate individualism that transcends time or gender. Since their inception in 2006, the brand has launched both men’s & women’s collection of footwear and accessories across Asia Pacific, the Middle East and the United States, and its online experience at PEDROSHOES.COM.
