Bear Builder associates are fun, easy-going, team-oriented individuals who engage with guests, to create a unique and memorable experience.
Responsibilities:
- Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience
- Actively engage with guests demonstrating genuine enthusiasm for our brand
- Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience
- Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests
- Strong team commitment; be dependable, engaged, and helpful
Required Qualifications:
- High school diploma or GED equivalent
Preferred Qualifications:
- Associate’s (or higher) degree in business, management, or a related field
Behavioral Traits for Success:
- Possesses a “How Can I Help” attitude
- Enjoys meeting and interacting with new people
- Dependable and flexible
- Models personal and professional integrity
- Naturally warm and fun-loving
- Ability to remain calm under challenging circumstances
Working Environment:
- Active retail store leadership requires the ability to sit, stand, and move around for duration of shift
- Work environments include indoor/outdoor malls, strip centers, and other retail locations
- Lift > 25 pounds
Your Performance Will Be Measured On:
Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following.
- Decision-making, judgment, and execution
- Ability to create an Experience First culture for guests and associates
- Achievement of assigned goals
- Consistent execution of operational standards
- Stakeholder feedback
This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate.
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What We Do
We're the company with #TheStuffYouLove! Founded in St. Louis in 1997, Build-A-Bear Workshop is a trusted, beloved brand that has been part of countless life moments for more than 20 years. We operate approximately 400 stores worldwide—including company-owned stores in the United States, Canada, Ireland, Paris, Milan, Colombia, and the United Kingdom and franchise stores in Africa, Asia, Australia, Europe, Mexico, the Middle East and China—where Guests can make and customize furry friends. The Build-A-Bear Workshop experience is an expression of our commitment to redefine retail and entertainment. Our concept is designed to bring out the creative side of our Guests to spark their imagination. We challenge every associate to contribute wherever possible to our culture, our communities and our business success. Regardless of role, Build-A-Bear associates keep our core values at the heart of everything they do. We cultivate a culture that truly begins with heart. From the passion our associates bring to work each day to our iconic heart ceremony, we deliver the Build-A-Bear spirit and one-of-a-kind experiences to our Guests – one furry friend at a time. It’s one of the reasons Build-A-Bear Workshop has been recognized time and time again as a sought-after employer: • Great Place to Work® and FORTUNE’s 100 Best Companies to Work For® list: 2018, 2017, 2016, 2015, 2014, 2013, 2012, 2011, 2010 and 2009 • Great Place to Work® and FORTUNE’s Best Workplaces in Retail list: 2017, 2016, 2015 and 2014 • Great Place to Work® and FORTUNE’s Best Workplaces for Women list: 2017, 2016 and 2015 • Great Place to Work® and FORTUNE’s Best Workplaces for Millennials list: 2017, 2016 and 2015 • Great Place to Work® and FORTUNE’s Best Workplaces for Diversity list: 2017, 2016 and 2015 • The Sunday Times 100 Best Companies to Work For list: 2017 and 2016 • 2-Star Accreditation by Best Companies for our ‘outstanding’ workplace engagement standards and commitment







