Summary:
Media News Group NEPA classified call center serves 4 Pennsylvania daily newspaper brands. The team manages classified advertising for individuals/private party (homes, autos, merchandise for sale by owner), services, legalism and obituaries.
The Classified Call Center Inside Sales representative is responsible for fielding the majority of incoming calls and emails for private party and service directory advertisers. The successful candidate will work with customers to provide support for all advertising and marketing needs. You must be comfortable fielding dozens of calls per day and closing sales quickly and efficiently. The ideal candidate is friendly, customer-focused and willing and able to work as a team player in a deadline-driven environment.
What you will do:
- Take and process phone orders immediately; overcome objections on pricing as needed for 20 hours per week
- Assist customers in the development of effective ad copy and design layout
- Encourage use of upsells like art, photos, bold, frequency and/or additional publications
- Manage the incoming call queue so that calls are answered promptly by quickly closing deals and processing orders and payments
- Manage all orders and details necessary to proficiently perform the job, including accurately ordering ad insertions and adhering to production requirements; timely processing of credit adjustments and maintaining account files by following accounting/credit procedures
- Monitor orders and corporate billing team to ensure ads publish as scheduled
- Ensure good customer relations by handling all customer requests, questions and complaints, and facilitating their resolution through personal action and intervention and working with others
- Demonstrate a complete understanding of product audiences, rates and packages and explain them in a way to match recommendations to customer needs
- Outbound calls to contract and seasonal accounts
- Back up other call center and sales staff as needed
What you will bring:
- One year's sales experience if preferred
- High school diploma or GED equivalent
- Strong organizational skills and ability to handle multiple tasks and priorities; demonstrated time management skills
- Excellent listening, written, and verbal skills
- Proficient in the use of software and computer systems ... this job requires that all orders and processes are submitted via our computer applications and online systems
- Ability to successfully complete a 2-3 week training program in person in Scranton, PA
Once you have completed two weeks of training in our Scranton office, you can work remote or in our office
Who we are:
The Times-Tribune is the source for news in Northeast Pennsylvania, continuing a tradition of 150 years. Online and in print, The Times-Tribune holds government and elected officials accountable, investigates corruption and reports on political maneuverings. It is the indispensable source for essential local community, sports, and entertainment news.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
"Built In Best Places to Work 2023 Winner"
#LI-DS1
What the Team is Saying
What We Do
At MediaNews Group, our employees are our greatest asset.
MediaNews Group (MNG) was established in 1985 and has over 4,000 employees nationwide including subsidiaries and other corporate affiliates. There are more than 100 different brands within our portfolio. In addition to our print products, we are a client-centric digital organization that brings scale, precision, and sophistication to digital marketing. Leveraging the belief that people matter as much as technology, our suite of products, including Adtaxi, helps advertisers solve complex marketing challenges with custom, performance-driven solutions. Readers turn to us for all the news and information that matters to them nationwide. Adtaxi is an exclusive program with the ability to reach 196M or 95% of the U.S. wired population that was established in 2010. Learn more at www.medianewsgroup.com.
Why Work With Us
We are a team-first culture that ensures every employee has the opportunity to grow and learn. At MNG, we promote from within and work with team members to achieve their full potential. We truly believe that failure is not a setback, but an opportunity. Join our team and feel good about what you're doing and where you're going!
Gallery
MediaNews Group Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
The majority of our roles are 100% remote excluding Production & Circulation although some roles require customer visits or occasional in office work. We do not have any intention of returning to an in office environment/culture.
