Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.

We’re seeking a Club Service Technician to join our Operations Team in New York City at Club 75 by Convene at 75 Rockefeller Plaza. The Club Service Technician will report directly to the Service Manager.

***Preferred availability: Tuesday, Wednesday and Thursday with open availability between 7 am to 6:30pm

What You’ll Do:

The Club Service Technician will provide genuine anticipatory service to members and guests in all aspects of hospitality and club services. In this position, you will interact with our members and ensure they have a great experience. At all times, the Club Service Technician is expected to be attentive to our members’ needs and make them feel welcome, important, and relaxed. We need someone with excellent communication and interpersonal skills, as well as someone highly motivated and ready to work with others. 

• Greet all clients with enthusiasm and friendliness
• Maintain a warm and friendly demeanor at all times
• Provide world-class service, in accordance with our Brand Standards
• Follow all Company beverage recipes and procedures.
• Develop an understanding of beverage programs including espresso drinks, wine selections, cocktails.
• Proficiently prepare espresso, tea, non-alcoholic and alcoholic beverages.
• Set up, replenish, and maintain the private dining room
• Accommodate all guests in the lounge/dining room area and accurately take all food and beverage orders
• Develop relationships with members
• Accurately answer member questions about culinary and our spaces in a friendly manner
• Follow checklists and Standard Operating Procedures
• Perform facility maintenance and movement of furniture
• Maintain safe, clean, organized, and well-stocked work areas
• Responsible for constant sanitation, organization, and proper food handling
• Have full knowledge of menus, recipes, and other pertinent information
• Perform opening, mid-shift, and closing duties in accordance with company standards
• Perform cleaning duties including: wiping down tables and chairs, cleaning glasses, washing dishes, polishing glass and silverware, making roll ups & dry sets
• Maintain a professional appearance at all times
• Perform additional duties as assigned

What We Look For:

• Minimum 1 year of extensive server experience, ideally in fine dining
• Bartending and Barista knowledge
• Basic knowledge of food and beverage
• Proven excellent communication and interpersonal skills
• Proven good organizational skills and proficient in multitasking
• Must be highly motivated and ready to lead other team members
• A food Hygiene or Food Handling Certificate preferred
• TIPS Certification preferred
• Flexible and long hours sometimes required
• Ability to move, carry, push, pull, and place objects up to 25 pounds without assistance
• Ability to reach overhead and below the knees
• Ability to stand, sit, and walk for an extended period of time

Compensation: 

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Part Time Hourly Rate: $25.00

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

Who We Are:

Convene is a premium hospitality company that designs and operates meeting, event, flexible office, and membership spaces. With a network of 38 locations across nine cities in the U.S. and UK, Convene thoughtfully combines beautiful yet intuitive design, fully-integrated technology services, and a warm and welcoming environment to create a turnkey solution for extraordinary meeting and work experiences. Founded in 2009 with the goal of bringing hospitality and lifestyle into traditional commercial real estate assets, Convene partners with the industry’s top landlords to deliver increased value to their assets and premium experiences to their tenants. The company counts Hudson’s Bay Company, Ares, and RXR Realty among its investors and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In.  Learn more at https://convene.com/  

We’re Here For You: 

At Convene, you’ll receive:

• A chance to be part of a dynamic, growing team 
• The opportunity to have a significant impact on your team and the business in the work that you do 
• A culture of GRIT (Genuine, Relentless, Integrity and Teamwork)

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