In-Office Only | Dallas, TX (Must live within 30 miles)
Part-Time Role
Join a rapidly growing company where you can get promoted within 6 months based on your performance and build a long-term career in the auto finance industry.
Why Westlake?Competitive pay – guaranteed base pay up to $15/hr.
Earn more with performance bonuses – up to $750+ each month!
Total potential compensation of $22,620–$31,620+ per year.
Grow your career fast – become promotion-eligible in as little as 6 months.
Join the #1 privately held auto finance company in the U.S. and be part of a winning team!
Connect with customers through outbound calls (don’t worry, we’ll train you!) using our easy auto-dial system.
Talk with customers to set up payment plans and help them get back on track.
Answer inbound calls and provide friendly, professional support.
Use your communication skills and empathy to find fair, personalized solutions.
Follow company guidelines to ensure every interaction is handled the right way.
Excellent communication and negotiation skills — you enjoy talking with people and finding solutions.
Strong listening skills and a genuine desire to help customers.
Thrives in a fast-paced call center environment where every day is different.
Westlake Financial is the largest privately held auto finance company in the U.S., known for rapid growth, innovation, and a strong path for career advancement.
Apply now to join a winning team and kick off your career with Westlake Financial in Dallas!
TASKS AND RESPONSIBILITIES
The Pre-30-Day Collector plays an important role in helping customers stay on track with their accounts while supporting Westlake Financial’s continued success. We’re looking for someone who’s goal-driven, customer-focused, and ready to grow with us.
Use strong communication and negotiation skills to work with customers and help them make timely payments.
Meet and exceed daily and monthly performance goals.
Make effective outbound calls to customers to arrange payments or set up plans to resolve past-due accounts.
Handle inbound customer calls — providing professional, friendly assistance while addressing both service and collection needs.
Work with Westlake customers to find and arrange collection solutions for individual accounts.
Be a dependable team player who contributes to a positive, supportive work environment.
EXPERIENCE AND REQUIREMENTS
- High School Diploma or GED preferred
- Good communication, listening, and problem-solving skills
- Basic to intermediate computer knowledge
- Reliable attendance
- Proper grammar and email etiquette
- Type a minimum of 35 WPM
- Ability to work under time constraints and daily deadlines
- Good interpersonal skills and teamwork awareness
- Willing and able to work a flexible schedule, including evening shifts, overtime and weekends
- Bi-lingual (Spanish) is welcomed but not required
- Auto Collections experience preferred
MACHINES, OFFICE EQUIPMENT & SOFTWARE
- Daybreak or other retail consumer servicing systems.
- Cisco or other auto dialer systems.
- Web navigation and/or web-based applications.
- Personal computer: Microsoft Word, Excel, and Outlook.
- Comfortable using a computer keyboard and number pad for data entry.
Part-Time Benefits:
- Wellness Programs
- Career Path Opportunities
- Discounts on Parks, Museums, Movie Tickets, and Attractions
- Paid Sick Days
- HGym (available in our Los Angeles, CA & Dallas, TX offices)
- Rental Car Discounts, Dell Member Purchase Program
- UKG Wallet (early wage access)
ACKNOWLEDGMENTS
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws. Fair Chance Initiative for Hiring Ordinance.
We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor
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Top Skills
What We Do
Headquartered in Los Angeles, California, the Hankey Group comprises eight operating companies specializing primarily in the automotive, finance, technology, real estate, and insurance industries. Beginning in 1972, the Hankey family acquired a 100% interest in the Midway Ford dealership, and guided by the focused vision and unparalleled leadership of its principal, Mr. Don Hankey, the group has undergone a remarkable transformation over the past 50 years.
Our strong leadership has been paired with unrivaled execution. With over 5,000 employees, and approximately 2,000 residing in Southern California, the Hankey Group has evolved by promoting personal development, employee growth, and retention within the organization.
