Parcel Analyst

JOB PURPOSE

The Parcel Analyst delivers advanced, data-driven insights that improve parcel shipping operations, reduce transportation costs, and enhance overall network efficiency. This role specializes in multi-carrier parcel analytics, invoice auditing, network modeling, KPI monitoring, and parcel cost optimization. The Analyst collaborates cross-functionally with clients and internal teams to build tailored solutions, ensure data accuracy, enhance operational performance, and support major parcel initiatives across Transportation Insight’s portfolio.

ESSENTIAL DUTIES & RESPONSIBILITIES

Parcel Data Analysis, Modeling & Optimization

• Analyze historical, statistical, and predictive parcel data to identify trends, cost-saving opportunities, and performance improvement areas.

• Conduct detailed parcel audits, cost center reviews, carrier optimization modeling, and network simulations.

• Develop high-quality RFP models for large shippers, including complex carrier/service-level optimization scenarios.

• Evaluate parcel cost drivers such as DIM weight, accessorials, surcharges, fuel indices, and zone/service mix.

Carrier Performance Monitoring & Reporting

• Track key parcel KPIs including service reliability, transit times, exception rates, and cost-per-package metrics.

• Maintain expertise in Transportation’s operational processes, parcel data structure, and reporting standards.

• Produce on-demand reports with business rules, data masking, and BI fields as required.

• Collaborate with carriers to resolve escalations, service failures, or data discrepancies.

Reconciliation & Data Integrity

• Reconcile financial impacts and prepare AP upload files, validation logs, and documentation of business rules.

• Troubleshoot complex data issues leveraging SQL, BI tools, and relational databases.

Client Collaboration, Engagement & Solution Development

• Partner with clients to assess parcel needs and develop tailored solutions using Transportation systems and analytics.

• Lead requirement-gathering sessions, facilitate network modeling discussions, and deliver customized recommendations.

• Present parcel optimization findings to stakeholders and support customer-facing engagements.

• Translate customer requirements into scalable, data-driven Transportation solutions.

Cross-Functional Coordination

• Work with Finance, Supply Chain, Legal, Sales, and Account Management teams to ensure alignment across projects.

• Manage customer report portfolios, support RFP evaluations, and assist with customer implementations and configuration (including labeling and invoicing workflows).

• Participate in allocation meetings, update Jira tickets, and maintain project documentation via Confluence.

Process Improvement & Innovation

• Identify process gaps and propose best practices that enhance visibility, reduce spend, and improve customer outcomes.

• Contribute to enhancements of parcel BI architecture, analytics frameworks, and Transportation Insight tools.

• Provide peer feedback, support colleagues, and foster continuous improvement across the analyst team.

JOB REQUIREMENTS

Education & Foundational Qualifications

• Bachelor’s degree in Industrial Engineering, Supply Chain, Data Analytics, Mathematics, MIS, or a related field.

• Strong command of English (verbal and written).

• Familiarity with transportation and supply chain concepts.

Technical Experience

• Minimum two years of SQL experience with strong proficiency in query development and relational database structures.

• Experience using Business Intelligence tools (Power BI, Tableau, Snowflake, etc.) and data warehousing environments.

• Experience with Transportation systems or similar transportation/parcel analytics platforms.

• Proficiency with Microsoft Office, with advanced Excel capabilities (complex formulas, modeling, pivoting, data manipulation).

• Experience with Atlassian tools such as Confluence and Jira.

Parcel & Logistics Expertise

• Expertise in parcel reporting, network modeling, detailed parcel audits, and cost-center analysis.

• Experience developing or evaluating RFP responses for large shippers.

• Understanding of parcel carrier pricing structures, surcharge logic, DIM rules, and service-level optimization.

KNOWLEDGE, SKILLS & ABILITIES

Analytical & Problem-Solving Strength

• Exceptional analytical and critical-thinking abilities with proven experience interpreting complex parcel datasets.

• Ability to resolve complex system challenges using structured methodologies and critical thinking.

• Strong aptitude for translating customer requirements into tailored parcel solutions.

Professional & Communication Skills

• Outstanding written and verbal communication skills for effective client interaction and presentations.

• Strong organizational skills with the ability to manage multiple projects and deadlines independently.

• Demonstrated ability to lead and influence without formal authority.

Collaboration & Adaptability

• Commitment to customer satisfaction and collaborative teamwork.

• Adaptability in fast-paced, ambiguous, or evolving environments.

• Ability to maintain strong relationships across departments and external partners.

WORK ENVIRONMENT

Standard office environment with moderate noise. Reasonable accommodations may be provided.

PHYSICAL EFFORT

Extended periods of sitting and computer use; occasional lifting up to 20 pounds.

SCHEDULING

Full-time, Monday–Friday, 8:00 a.m.–5:00 p.m., with occasional evening/weekend work during peak periods.

TRAVEL

Local travel required; limited out-of-state travel for training, conferences, or client engagements.

DISCLAIMER

This job description outlines the general nature and level of work performed and is not intended to be an exhaustive list of all duties, responsibilities, or skills required.

EEOC/ADA STATEMENT:

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.

Transportation Insight/Nolan Transportation Group is aware of scams involving fake job interviews and offers. Our hiring process includes a formal interview with a member of our recruitment team. We do not conduct interviews exclusively through text or instant messaging platforms. TI/NTG does not require candidates to pay for training, equipment, or any other fees as a condition of employment. Any request for payment is a scam. Official communication from our recruitment team about your application will only come from emails ending in ‘@ntgfreight.com’ or from ‘[email protected].'