Legal Operations Specialist

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Plano, TX, USA
In-Office
Fintech • Consulting
The Role

Why Ryan?

  • Hybrid Work Options

  • Award-Winning Culture

  • Generous Personal Time Off (PTO) Benefits

  • 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)

  • Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement

  • Benefits Eligibility Effective Day One

  • 401K with Employer Match

  • Tuition Reimbursement After One Year of Service

  • Fertility Assistance Program

  • Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service

This position supports the Legal Department by managing both outside counsel engagement and the operational efficiency of the department. In addition to overseeing outside counsel billing and cost management, this position will drive initiatives to improve the department’s use of technology, AI, vendor relationships, and key performance metrics.

Duties:

  • Manage the Legal Department’s process for engaging, paying, and monitoring the costs of outside legal counsel, ensuring fiscal discipline and performance accountability. 
  • Oversee the full vendor lifecycle for legal technology and services, including selection, purchase, onboarding, training, renewal, and ongoing performance management.
  • Develop and track KPIs related to vendor usage, cost, and adoption; use data insights to recommend process improvements and enhance return on investment.
  • Coordinate departmental subscriptions and memberships, ensuring value maximization from SaaS tools, research platforms, and professional organizations.
  • Partner with attorneys and business teams to implement workflows that improve legal service delivery, efficiency, and visibility into department operations.
  • Identify opportunities for building the professional brand, visibility, and thought leadership of the Legal Department, including speaking engagements, award nominations, and publications, to strengthen the firm’s reputation for innovation and excellence.

Education:

  • Either Bachelor’s degree or Paralegal Certificate required.

Minimum Experience Level:

  • Five years of experience supporting a corporate legal department or law firm, with significant exposure to legal operations, technology management, or outside counsel administration.

Required Skills:

  • Initiative, organization, and judgment in managing projects to completion.
  • Strong communication skills, with the ability to proactively identify and drive improvements.
  • Excellent problem-solving, data analysis, and project management abilities.
  • Agile mindset, responds timely and well to shifting priorities, demands, and deadlines.
  • Team-oriented, builds relationships across enterprise and with external professionals.

Preferred Skills:

  • Facility with technology tools for lawyers, especially electronic billing & matter management software (example: Legal Tracker).
  • Data-driven approach to operational decision-making and vendor performance assessment.

Work Environment:

  • At least three (3) days per week working in the HQ office (Plano, Texas).
  • Regular interaction with employees at all levels, external technology vendors, and outside law firms.
  • Travel requirement: less than 5%

Equal Opportunity Employer: disability/veteran

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The Company
Albuquerque, NM
3,194 Employees
Year Founded: 1991

What We Do

Ryan is a tax services firm providing tax advisory and consulting services on a multi-jurisdictional basis. Ryan, an award-winning global tax services and software provider, is the largest Firm in the world dedicated exclusively to business taxes. With global headquarters in Dallas, Texas, the Firm provides an integrated suite of federal, state, local, and international tax services on a multijurisdictional basis, including tax recovery, consulting, advocacy, compliance, and technology services. Ryan is a seven-time recipient of the International Service Excellence Award from the Customer Service Institute of America (CSIA) for its commitment to world-class client service. Empowered by the dynamic myRyan work environment, which is widely recognized as the most innovative in the tax services industry, Ryan’s multidisciplinary team of more than 2,500 professionals and associates serves over 14,000 clients in more than 50 countries, including many of the world’s most prominent Global 5000 companies.

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