The Role
Remote contract paralegal supporting settlement administration by handling escalated calls and emails, managing complex claimant inquiries, interpreting legal documentation, analyzing escalation trends, and coordinating between contact center and client services teams. The role requires strong communication, research, writing, organization, attention to detail, independent judgment, problem-solving, and proficiency with Microsoft Office, Excel, Outlook, and Word.
Summary Generated by Built In
This is a remote position.
Paradigm is currently in search of a Paralegal to work for our client in the legal services industry. This position is responsible for handling escalated calls and emails from contact center agents, managing complex inquiries related to settlement administration, and acting as a liaison between the contact center and client services teams. The ideal candidate will have a strong background in legal documentation, excellent communication skills and the ability to navigate complex customer inquiries effectively.
Type: 3+ Month Contract (with potential for extension and conversion)
Location: Remote in Approved Hiring States:
Arizona, Alabama, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington D.C., Wisconsin
Benefits: Medical, dental, vision, life, 401K, PTO, and sick days
Job No: Para_1483
As a Paralegal, you will:
- Be a confident, mature listener with excellent professional written and oral communication skills.
- Have strong interpersonal and client service skills.
- Maintain exceptional attention to detail and accuracy.
- Possess strong research and professional writing skills.
- Have effective time management skills.
- Must be able to make independent consistently and well-informed decisions.
- Maintain a positive and collaborative attitude, with ability to work independently.
- Can adapt to a constantly changing environment.
- Can prioritize effectively and execute tasks under high-pressure
- Must be proactive and shift priorities as projects and timelines demand.
- Need strong organizational skills.
- Should be an exceptional problem solver with analytical ability.
- Possess the ability to orchestrate large volumes of data while meeting critical deadlines.
- Must be proficient in MS Office applications, especially operating systems experience with MS Excel, Outlook and Word.
Requirements
Our experience, and skills, wish-list includes:
- Paralegal certification or Juris Doctorate required
- Proven experience in handling complex customer inquiries, preferably within a contact center environment
- Prior experience in a contact center, with a deep understanding of escalation management
- Strong ability to interpret and apply legal documentation to customer service and claimant situations
- Excellent communication skills, with the ability to engage effectively with all callers, co-workers and leadership professionally
- High attention to detail and the ability to identify and analyze trends in customer escalations
Benefits
Assignment lengths are estimated based on the expected load or scope of work. There is a possibility that the work may last longer or finish sooner than anticipated.
Paradigm offers medical, dental, vision, life, 401K, PTO, and sick days.
About Us, Paradigm
Want to love Mondays? It's possible when you love what you do. Paradigm is a staffing solutions firm dedicated to finding the perfect job for candidates. We're connected with some of the most innovative tech companies around, giving our employees that competitive edge needed in today's job market.
Paradigm Information Services does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Skills Required
- Paralegal certification or Juris Doctorate
- Experience handling complex customer inquiries, preferably in a contact center environment
- Prior contact center experience and understanding of escalation management
- Ability to interpret and apply legal documentation to customer service and claimant situations
- Excellent professional written and oral communication skills
- High attention to detail and ability to identify and analyze trends in customer escalations
- Proficiency in Microsoft Office, including Excel, Outlook, and Word
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The Company
What We Do
Paradigm Information Services is a women-owned staffing firm that specializes in providing staffing solutions for technology-centered companies, placing professionals in fields such as content development, creative design, engineering, and software development.
