WHAT YOU’LL DO
We are seeking a technically skilled and process-oriented Panel Systems Manager to oversee and optimize the systems, workflows, and automations that support the full panelist lifecycle. In this role, you will own the organization's Panel facing CRM ecosystem, design scalable operational processes, and leverage automation and AI to improve efficiency, data quality, and the panelist experience.
You'll partner closely with Operations, Engineering, Product, and Support teams to translate business needs into scalable system solutions that support recruitment, onboarding, engagement, retention, support, and offboarding.
The ideal candidate is analytical, highly organized, technically proficient, and experienced in building CRM solutions, workflow automations, and operational systems in a fast-paced environment.
THE DAY-TO-DAY
- Own the administration, configuration, and ongoing optimization of the organization's CRM platform and panel management systems.
- Design, build, and maintain scalable workflows and automations that support the full panelist lifecycle, including recruitment, onboarding, engagement, retention, support, and offboarding.
- Develop AI-powered workflows and intelligent automations to improve operational efficiency, reduce manual processes, enhance support operations, and optimize panel management.
- Partner with cross-functional stakeholders to identify operational challenges and translate business requirements into scalable system solutions.
- Monitor system performance, workflow effectiveness, and data quality, proactively identifying opportunities for improvement.
- Create and maintain dashboards, reports, documentation, and process maps to support operational visibility and decision-making.
- Manage integrations between CRM platforms, internal databases, and third-party applications using APIs and automation tools.
- Troubleshoot system issues, investigate workflow failures, and provide technical support for operational teams.
- Recommend and implement continuous process improvements that enhance scalability, operational efficiency, and the panelist experience.
- Ensure system configurations, workflows, and data management practices align with organizational policies, security standards, and compliance requirements.
GREAT TO HAVE
- 3–7 years of experience in CRM administration, systems management, operations technology, or a related technical operations role.
- Hands-on experience administering CRM platforms and building workflow automations.
- Experience designing scalable operational processes and lifecycle automations.
- Experience with AI tools, automation platforms, and intelligent workflow solutions, with the ability to identify opportunities to improve operational efficiency.
- Experience working with APIs, system integrations, or low-code/no-code automation platforms.
- Strong analytical, troubleshooting, and problem-solving skills.
- Ability to manage multiple priorities and projects independently.
- Excellent communication and cross-functional collaboration skills.
LIFE AT VIANT
Investing in our employee’s professional growth is important to us, but so is investing in their well-being. That’s why Viant was voted one of the best places to work and some of our favorite employee benefits include fully paid health insurance, paid parental leave and unlimited PTO and more.
#LI-TD1
Viant Technology (NASDAQ: DSP) is an exclusively buy-side, AI-powered advertising platform purpose-built for CTV. Viant uniquely combines proprietary content intelligence, household-level identity resolution, and person-level attention signals to connect advertisers with real customers and drive measurable outcomes across the open internet. Through its award-winning AI solutions, Viant is building the future of autonomous advertising, where AI doesn't just assist the campaign, it delivers real results. Learn more at viantinc.com.
Skills Required
- 3-7 years of experience in CRM administration, systems management, or technical operations
- Hands-on experience administering CRM platforms and building workflow automations
- Experience designing scalable operational processes and lifecycle automations
- Experience with AI tools, automation platforms, and intelligent workflow solutions
- Experience working with APIs, system integrations, or low-code/no-code automation platforms
- Strong analytical, troubleshooting, and problem-solving skills
- Ability to manage multiple priorities and projects independently
- Excellent communication and cross-functional collaboration skills
What We Do
Viant® is a publicly traded (Nasdaq: DSP) people-based advertising software company that enables ad buyers to plan, create, execute, and measure their omnichannel digital advertising investments. Its self-service DSP for omnichannel advertising, Adelphic®, provides the ability to execute programmatic advertising campaigns across TV, mobile, desktop, audio, digital out-of-home, and is the only DSP with IPv6 support for CTV environments. Viant’s proprietary, first-party data is linked to 115 million households, over 1 billion connected devices, and is combined with access to more than 280,000 audience attributes from more than 70 people-based data partners to enable scaled and accurate audience targeting and attribution. Viant is an Inc. Best Places to Work award winner and Adelphic is featured on AdExchanger’s Programmatic Power Players list.
