Panel Support Helpdesk

Panel Support

About Worldpanel:

About Worldpanel by Numerator
Worldpanel by Numerator provides consumer data representing nearly 6 billion consumers in 65 countries, offering brands a multi-dimensional view of how people think, how they shop, and how they consumer, so they can set bold strategies and drive sustainable business impact.

Role Purpose: Primary Role will be to recruit, onboard and train new panellists.

Key Tasks

• Recruitment of new panellists with leads coming via various sources i.e. online, referrals etc.
• Onboarding (Training) new Panellists
• Responsible for replacement of Panellists when there are dropouts from the panel
• Closely track and monitor the participation of the Panellist for the first month and communicate with them if there are any concerns
• Connect with Panellists and understand their concerns when the engagement levels are low and resolve issues for the first month on the panel
• Communicate importance of engagement and the need for active participation
• Get feedback from Panellists and communicate the same to Project Manager, in order to communicate to senior team there by enabling appropriate decisions to be taken to ensure smooth panel functioning – in particular with relation to recruitment and onboarding
• Communicate and be in touch with the Recruitment Project Manager daily
• Regular connections to understand Panellists issues and queries for the first month and to resolve them at the earliest
• Use Global Panel Management tool during all engagement activities, to be able to track and monitor discussions and updates
• Checking first month scans and addressing quality concerns
• Training panellist on rewards program
• Monitoring of demographic profile of panel to ensure correct demographics targeted for recruitment

Management of files

• Data Integrity & Maintenance: Conduct daily checks on system  demographics, manage business rule performance (identifying and correcting failures), and acceptance/census management through file uploads and updates.
• Action Management & Communication: Manage actions via file uploads/updates in internal systems and screen-based communication akin to mass messaging.
• Data Import & Validation: Manage import files  and validate/import online leads, ensuring data accuracy and efficient processing.

Knowledge and skills needed for success:

• Computer literate - proficient with Microsoft office (Word, Excel, PPT, etc), Good management of digital platforms / HTML and open to learning new programs
• Good interpersonal Skills
• Self motivated and can self-manage
• Spanish

·         Excellent written and verbal communication skills to effectively communicate with diverse audiences.

·         Ability to build and maintain strong relationships with key onshore stakeholders.