POSITION SUMMARY:
The PACS (Picture Archiving and Communications System) Applications Analyst III is a business specialist and technology generalist responsible for aligning technology solutions with business strategies. The PACS Applications Analyst III is responsible for proactively identifying opportunities to apply technologies to business processes by informing and advising customers on information system technologies' functionality, costs, benefits, and implementation requirements.
Position: PACS Application Analyst III
Department: E H R
Schedule: Full Time
ESSENTIAL DUTIES & RESPONSIBILITIES:
Functions as technical liaison and broker of services with various vendors.
Must develop and maintain credibility and effective working relations with both customer management and IT personnel.
Must demonstrate an understanding of business problems, as well as IT strategies, issues, and priorities.
Requires forward-thinking individuals who seek opportunities to apply technology to improving business processes within strategic system goals.
Must be competent to perform and integrate work at a high level within this job family and work at an in-depth level within the technical and clinical areas.
Responsible for the design, build, installation, integration, data migration, testing, support, and core functions for several imaging IT systems.
Responsible for maintaining operations and capable of leading systems upgrades to the PACS, as well as the system archive and workstations throughout the BMC systems.
Monitors software and hardware related issues, to include disk space allocation, device configuration, and back-up system; assesses department needs; troubleshoots hardware and software problems.
Works closely with clinical staff and analysts in workflow optimization, issue resolution, and system implementations and upgrades.
Provides end-user training, as needed.
Fosters and cultivates physician and vendor relationships and develops policies for imaging applications.
May need to travel between campuses and community partners to perform duties.
Participates in rotating on-call support.
System Administration: Proficiently manage and maintain Sectra IDS7 PACs and other radiology-related systems.
Troubleshooting and Maintenance: Diagnose and resolve issues with radiology systems promptly to ensure uninterrupted workflow. Perform regular system maintenance, updates, and optimizations.
Integration and Configuration: Implement and configure DICOM Modality setups, ensuring seamless communication and compatibility between various radiological devices and systems.
Collaboration and Training: Collaborate with radiologists, technicians, and other staff to understand system needs. Provide training and support to end-users to maximize system utilization and efficiency.
Documentation and Compliance: Maintain accurate documentation of system configurations, procedures, and compliance standards. Ensure adherence to healthcare regulatory requirements.
Provide support to assigned customers in defining or designing business processes and identifying enabling technologies based on customer requirements.
Ability to be a team player; flexible, friendly, congenial, and enthusiastic.
Actively seek ways to apply technology to business processes, researching and providing information on technical trends and competitors’ practices relevant to the assigned client business; Assess near-term needs, utilizing structured interview processes to establish business priorities.
Consult with technical subject matter experts and develop alternative technical solutions; advise on options, risks, costs versus benefits, and impact on other business processes and system priorities; Coordinate multi-system solutions to clarify interdependencies (and interfaces) so that systems appear seamless to customers.
Align with other IT functional areas to remain apprised of project status and inform customer management of progress.
Conversely, keep the IT group’s technology and service managers aware of user issues and potential potholes or resolve conflicts; Diagnose, analyze, and resolve software issues independently or by engaging the appropriate parties to achieve a resolution.
Document all aspects of the project plans (scope, definition, testing, delivery, and support) and coordinate business/clinical and IT implementation resources for successful delivery.
Actively participate in the team environment and enable colleagues to fulfill the department’s operating objectives.
Conducts business process analyses, needs assessments, and preliminary cost versus benefit measurements; brokers other IT services; and communicates trends and requirements to and from customers and IT.
Responsible for proactively identifying opportunities to apply technologies to business processes. Informs and advises customers on information system technologies’ functionality, costs, benefits, and implementation requirements.
Participate in an on-call customer support rotation during normal business hours and off hours.
Perform other duties as assigned or necessary.
Must adhere to all of BMC’s RESPECT behavioral standards.
(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).
JOB REQUIREMENTS
EDUCATION:
Bachelor’s degree preferred.
EXPERIENCE:
Required:
4+ years relevant experience in either of the following:
Business systems analysis, preferably across multiple hardware and software platforms or
Business unit experience that includes working closely with IT in the development and implementation of systems or
Experience working as a Radiology technologist.
Additional experience desired:
Sectra and Epic knowledge.
Additional experience desired:
Previous experience in business process re-engineering or process improvement is desirable, involving broad-based information systems and utilizing tools and techniques to effect business change.
Experience in the strategic use of technology in managing and growing a business.
Experience in organizing, planning, and executing projects from vision through implementation, involving internal personnel, contractors, and vendors.
DICOM and HL7 knowledge is a plus.
KNOWLEDGE AND SKILLS:
Knowledge of the assigned business area’s products and processes.
Strong technical knowledge and ability to express complex technical concepts in terms that is understandable to the business.
Understanding of project management concepts in planning and implementing multiple projects in a cross functional environment.
Strong written communication skills, including project documentation and technical writing.
Strong verbal communication skills while interacting with team members, other teams in the IT department, end users, and/or other departments throughout the organization.
Strong analytical and conceptual skills; a demonstrated track record in new concept development for various projects and complex technical plans.
Ability to solve problems often spanning multiple environments in a business area.
Understanding of how IT affects an organization and ability to link it to redesigned business process.
Ability to be a team player; flexible, friendly, congenial, and enthusiastic.
Proficiency in Microsoft Office products.
Compensation Range:
$89,500.00- $130,000.00This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.
NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.
Equal Opportunity Employer/Disabled/Veterans
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
Skills Required
- 4+ years relevant experience
- Business systems analysis across multiple hardware and software platforms
- Business unit experience working closely with IT on system development and implementation
- Experience working as a Radiology technologist
- Proficiency in Microsoft Office
- Strong written and verbal communication and technical writing skills
- Understanding of project management concepts and ability to lead projects
- Ability to troubleshoot, maintain, and support radiology systems including system administration tasks
- Willingness to participate in rotating on-call support and travel between campuses/community partners
- Knowledge of Sectra and Epic systems
- DICOM and HL7 knowledge
- Bachelor's degree
Boston Medical Center (BMC) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Boston Medical Center (BMC) and has not been reviewed or approved by Boston Medical Center (BMC).
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Pay Growth & Progression — Recent union agreements delivered significant raises for nurses and many non‑RN groups, lifting pay levels in those cohorts. Feedback suggests these structured increases improved satisfaction for roles covered by the contracts.
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Affordable Benefits — An option for a no‑premium medical plan, strong pharmacy discounts, and low‑cost same‑day care position healthcare as cost‑effective. Additional programs like diabetes support and coaching further reduce out‑of‑pocket burden.
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Leave & Time Off Breadth — Full‑time staff receive a large PTO bank that grows over time and extended parental leave for birth or adoption. Colleagues also have access to emergency child and elder care supports and childcare discounts.
Boston Medical Center (BMC) Insights
What We Do
Boston Medical Center, located in Boston’s historic South End, is a private, not-for-profit, 567-bed, academic medical center and the primary teaching affiliate for Boston University School of Medicine. Recognized for its high-quality, nationally ranked and comprehensive medical care for the entire family, patients have access to the most current treatment and advancements at BMC. BMC physicians lead the way in pioneering new therapies that impact the care of patients locally and worldwide. In 2013, BMC made the decision to invest in a four-year campus redesign that includes additions to buildings, upgrades to existing structures, and an expansion of the Emergency Department. Once completed, the redesign will provide clinical workspaces with state-of-the-art facilities and equipment to solve BMC's most pressing care delivery needs. Already complete, the hospital’s Shapiro Center is Boston’s newest outpatient care facility and features a quarter-million square feet of clinic space, key support services, one of the region’s most technologically advanced pharmacies, and a bright, spacious café. Housed in a facility that provides world-class, patient-centered care at every visit, BMC doctors are among the best in their field. Many are recognized annually as “Top Doctors” in their medical and surgical specialties by publications such as U.S. News & World Report and Boston magazine. Boston Medical Center is also the largest safety net hospital in New England and extends into the community as a founding partner of Boston HealthNet, a network of 15 community health centers throughout Boston serving more than a quarter million people annually. No matter whom you meet at BMC, all are committed to providing every patient and family member with the highest quality of care, respect, warmth and compassion.
