Packing Team Lead

Real people. Real service. 

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.  

We are looking for a new Packing Team Lead to join our growing Outbound Team and Fulfillment Center network. This individual will report into our Outbound Manager. If you are looking for a career that will allow you to motivate team members and support management, this is the job for you!

Role Type: Full-Time, Exempt

Location: 335,000 sq ft. in Dayton, NJ

Salary: $60,000 - $75,000 per year

Schedule Options:

• Sunday from 8:00am to 6:30pm and Monday through Wednesday from 9:30am to 8:00pm EST
• Saturday from 8:00am to 6:30pm and Wednesday through Friday from 9:30am to 8:00pm EST

Responsibilities:

• Ensure the Packing Team completes all Fast Track shipments that come in on a daily basis while maintaining quality and accuracy
• Assign all packers to their stations and sections on the assignment board along with executing all necessary resource movement involving the packing team throughout each day
• Ensure all shipment supplies are ordered and inventory is monitored and maintained
• Serve as the main point of contact for the customer service teams in terms of the quality of packing, packing errors, staged orders or any issues that come up that relate to the Packing Team
• Ensure that all team members are trained and understand all operational processes along with standard safety and organizational processes by working with the Training Team
• Track performance of each team member and providing consistent feedback regularly along with check-ins
• Ensure individual and departmental KPI success
• Conduct monthly check-ins with each member of the Packing Team in order to establish rapport and provide feedback
• Immediately address all personnel and performance related incidents that arise
• Ensure the Packing Associate’s timecards are accurate and up to date
• Attend and participate in the HR Leadership meetings twice a month
• Execute all process improvements developed and in partnership with the Outbound Manager to support the growth
• Execute all projects assigned by the Outbound Manager
• Serve as a backup for the Picking Team in terms of waving orders and maintaining the assignment board if they are the only lead present in shipping
• All members of leadership are expected to lead by example and maintain professional standards in the workplace

Requirements:

• Fundamental understanding of inventory, supply chain and logistics concepts
• Proficiency with Microsoft Office applications (especially Word, Outlook, and Excel)
• Strong problem solving and time management skills; strong attention to detail
• Strong verbal and written communication skills
• Ability to work independently, multitask and follow process and standard procedures  
• Ability to stand/walk for long periods of time (up to 10 hours)  
• Ability to perform physical activity that include but not limited to walking, lifting, pushing, pulling, and handling various items  
• Ability to lift and carry items 10-50Ibs. All members are expected to seek help if an item is over 50lbs or if the weight limit that can be lifted is reached
• Ability to push and pull objects up to 60 pounds of force independently. Employees are expected to seek help or use appropriate equipment to ensure safety for any task involving pushing or pulling that exceeds 60 pounds
• Ability to operate and use all equipment necessary
• Bilingual in Spanish, preferred

Why work with us:

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include: 
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options  
  • 401(k) with up to 4% company match 
  • Paid vacation, sick time, and holidays
  • Company-paid life insurance and long-term disability  
  • Discounted auto, home, and pet insurance programs 
  • Flexible Spending Account (FSA) 
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP) 
  • $750 annual professional development budget  
  • LinkedIn Learning membership
  • Company rewards and recognition program
  • And more! 
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our monthly catered lunches, team building activities, out-of-office events, and Micro Markets to keep you energized!   
• We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, internal mobility options, professional development budget, and LinkedIn Learning membership.  
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, and more.   
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our annual feedback groups, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.   

Check us out and learn more at https://www.supplyhouse.com/our-company!  

Additional Details:

• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.  
• SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position. 
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations. 
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.