Packaged/SaaS Application Engineer

Project Role : Packaged/SaaS Application Engineer
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : Agentforce
Good to have skills : NA
Minimum 15 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
AI Powered Tech Talent. As a Salesforce Agentforce Engineer, you will lead enterprise-wide Agentforce architecture and strategy across large Salesforce engagements. You will be responsible for defining agent-based solution frameworks, guiding multiple teams, and ensuring alignment between conversational AI capabilities and business outcomes.
This role requires advanced expertise in Agentforce and Agentforce Vibes, combined with strong Salesforce architectural experience. You will provide strategic direction, architectural governance, and technical leadership for agent-based implementations across programs.

Roles & Responsibilities:
Serve as the architectural owner for Agentforce-based solutions across programs.
Define enterprise agent architecture standards and implementation frameworks.
Architect and govern intelligent agent solutions using Agentforce and Agentforce Vibes.
Identify high-impact business use cases suitable for agent-based automation.
Guide teams on agent orchestration, prompt design, intents, workflows, and integrations.
Ensure Agentforce solutions integrate seamlessly with Salesforce data model, Flows, Apex, LWC, and external systems.
Drive consistency, scalability, security, and reliability of agent implementations.
Lead architecture governance, design authority reviews, and technical decision forums.
Own estimation, technical risk identification, and mitigation planning for agent solutions.
Collaborate with client leadership to align agent strategy with business goals.
Mentor architects and senior engineers on Agentforce best practices.
Evaluate new Agentforce capabilities and roadmap features for enterprise adoption.
Define reusable components, accelerators, and governance models for agents.
Ensure compliance with organizational security and data privacy standards.

Professional & Technical Skills:
Must Have Skills
Deep expertise in Salesforce Technical Architecture.
Extensive hands-on experience with:
o Agentforce
o Agentforce Vibes
Strong understanding of Agentic AI concepts and conversational design.
Experience with prompt engineering, orchestration frameworks, and RAG-based solutions.
Strong knowledge of Salesforce integrations, data strategy, and security architecture.
Ability to design scalable, enterprise-ready agent solutions.
Experience with DevOps practices, CI/CD pipelines, and release governance.
Strong leadership, advisory, and stakeholder engagement skills.
Ability to guide multiple teams operating under different delivery managers.
Certifications Required
Salesforce System Architect – Mandatory
Salesforce Application Architect – Mandatory
CTA – Strongly Preferred
Agentforce Specialist – Mandatory or Preferred

Additional Information:
15+ years of Salesforce and enterprise architecture experience.
Proven experience leading multi-team and multi-project Salesforce programs.
Strong exposure to AI-driven transformation initiatives.
15 years of full-time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.