PACE Quality Coordinator

Valir PACE provides integrated medical and social services to our most vulnerable seniors, helping to unlock their full potential. We are looking for team members who are energized by working in diverse teams toward our shared purpose. Those eager to drive groundbreaking innovation, and who will interact with those we serve and those who serve them in a spirit of understanding and compassion.

WHAT WE OFFER

• Competitive pay, retention and referral bonuses
• Outstanding Medical, dental, and vision insurance
• Paid day off for your birthday
• 401K Company match on day one
• Company paid life insurance
• Generous PTO
• Career development opportunities
• Employee Recognition

Job Summary:

Responsible for the development and implementation of a program for continuous monitoring of patient care practices and outcomes in a consistent effort to maintain and improve the services and environment provided and assures compliance with CMS and state regulation

Duties/Responsibilities:

• Oversight QA Assistant on all tasks including tracking, analyzing and trending participant encounter data
• Track, analyze and trend quality indicators and level II reportable as required by SAA and CMS. Create interdisciplinary interventions to ensure ongoing compliance.
• Identify areas of concern or needed improvement to maximize participant satisfaction and/or positive health outcomes; this may include creating new protocols and / or policies.
• Create action plans to remedy deficiencies or to improve service/care.
• Provide education to staff to improve performance and understanding.
• Research grievances/incidents and act as liaison to the participant/family involved
• Continuously audit organization to prepare for surveys and to ensure compliance with SAA, CMS, Joint Commission and all other regulatory agencies.
• Conduct root cause analysis and impact analysis as needed or as requested by CMS or SAA.
• Manages the tracking and reporting of all required quarterly and annual reporting to CMS, SAA and PACE team and the monitoring of all interventions to comply with regulations.
• Manages QA staff to include schedule, behavior, performance and development.
• Continuously audit participants & families to ensure care/services are delighting the customer.
• Continuously audit charts and care to ensure compliance with CMS and SAA regulations and to ensure documentation is accurate and complete and reflects care authorized in the care plan
• Other duties as assigned.

Supervisory Responsibilities:

• Quality Assurance Assistant

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Education, Licenses, Certifications and Experience:

• College degree preferred
• Licensed care giver preferred
• 1 year of experience minimum
• High school diploma or equivalent.

Physical Requirements (Subject to Reasonable Accommodation):

• Keyboarding/dexterity: frequently; activity exists up to 75% of the time
• Communication: ability to read, speak, and hear in English.
• Strength: sedentary position (exerting up to 10lbs of force occasionally)
• Standing/Walking: Occasionally; activity exists up to 25% of the time