PACE Operations Supervisor

Salary Range:

DISTINGUISHING CHARACTERISTICS OF WORK
The Parks and Community Engagement Operations Supervisor is responsible for overseeing and coordinating the daily in-house maintenance operations of the Parks and Community Engagement Department. This role ensures that parks, facilities, and equipment are maintained to the highest standards, providing a safe, clean, and aesthetically pleasing environment for the community. The position involves managing maintenance crews, scheduling tasks, tracking work progress, and maintaining inventory and equipment to support operational efficiency and reports directly to the Deputy Director of Parks and Community Engagement.
ESSENTIAL EXAMPLES OF DUTIES
The following illustrates examples of some of the essential duties and responsibilities of the Parks and Community Engagement Operations Supervisor. There may be other essential functions, not listed below, in order to accomplish the tasks as presented by the Director.
• Supervise and coordinate daily maintenance activities, including ball field maintenance, landscaping, janitorial routes of passive parks, litter control, graffiti removal, irrigation, and minor repairs and special projects.
• Oversee preventative maintenance schedules for park facilities, playgrounds, and athletic fields.
• Assign tasks to maintenance crews and ensure completion within set deadlines.
• Inspect parks and facilities regularly to identify and address safety concerns, damages, or areas requiring improvement.
• Lead, mentor, and train maintenance staff to promote high standards of performance and professionalism.
• Monitor staff performance, provide constructive feedback, and document employee progress.
• Ensure adherence to safety protocols, procedures, and use of personal protective equipment (PPE).
• Assist in recruiting, onboarding, and evaluating maintenance team members.
• Manage inventory of tools, equipment, and supplies required for maintenance operations.
• Monitor and schedule maintenance or repair of equipment to minimize downtime.
• Collaborate with vendors and procurement teams to ensure timely delivery of materials and supplies.
• Develop and maintain daily work schedules, logs, and reports for all ongoing projects.
• Track and document work orders, ensuring timely completion and reporting.
• Coordinate with other departments, contractors, and vendors for special projects or large-scale maintenance activities.
• Assist with budgeting and forecasting for operational needs.
• Support logistics and preparation for community events, ensuring park readiness.
• Collaborate on beautification projects, including landscaping enhancements and tree maintenance.
• Address emergency maintenance issues or unexpected situations promptly and effectively.
KNOWLEDGE, SKILLS, AND ABILITIES
• In-depth understanding of park operations, maintenance, and management practices, including groundskeeping, landscaping, irrigation, facility management, and recreational programming.
• Knowledge of safety regulations, codes, and standards related to park operations, including OSHA standards and environmental policies.
• Understanding of budget preparation, financial management, and cost-effective resource allocation for park maintenance and development.
• Awareness of environmentally sustainable practices in park operations, such as water conservation, waste management, and habitat preservation.
• Ability to lead, train, and motivate a team of staff and volunteers, ensuring effective operations and high-quality service.
• Strong written and verbal communication skills, with the ability to convey information clearly to staff, stakeholders, and the public.
• Strong analytical and problem-solving skills, with the ability to identify issues and develop effective solutions for park maintenance, operations, and safety concerns.
• Ability to plan, organize, and oversee multiple projects simultaneously, ensuring deadlines and budgets are met.
• Ability to make informed, timely decisions regarding park operations, staffing, and resource management.
• Ability to mediate conflicts and resolve disputes among staff, visitors, or community members in a professional and calm manner.
PHYSICAL REQUIREMENTS
The following are some of the physical requirements associated with this position. Reasonable accommodation may be made by the City to enable an individual to perform the essential duties/functions of the position.
• Must have ability to effectively communicate and interact with other employees and the public through the use of telephone and personal contact as normally defined by the ability to see, read, talk, stand, hear, hands to finger dexterity, handle, feel or operate objects, read and write English.
• Physical capability to effectively use and operate various items of office equipment; such as but not limited to a personal computer, calculator, copier and fax machines.
• Work is performed indoors within a quiet to moderately noisy environment.
• Must be able to lift, carry and or push articles weighing up to 20 lbs.
MINIMUM TRAINING AND EXPERIENCE
• Bachelor’s Degree in Parks & Recreation Management, Public Administration, Facility Management, Construction Management, or closely related field supplemented by five (5) years of progressively responsible experience in the maintenance and repair of parks, athletic fields and recreation facilities, two (2) years of which must have been at the supervisory level.
• Master’s degree is strongly preferred.
• Certified Parks and Recreation Professional (CPRP) is preferred.
• Certified Playground Safety Inspector (CPSI) certification is preferred.
• Certified Sports Turf Manager (CSTM), or equivalent agronomic or horticultural certification, is preferred.
• Possession of Valid Florida driver license is required.
• A combination of education and experience may be considered.
Management
Created: 12/2024
Revised: 02/2025
Personnel Board Approved: 01/06/2025, 03/03/2025

The City of Hialeah Human Resources Department is committed to providing employees an exceptional work environment where through hard work, dedication, and equal opportunity for learning and personal development, employees are able to grow, flourish, and make a difference in our community. The Human Resources Department ensures compliance with Federal, State, and local laws, collective bargaining agreements, and City policies, rules and regulations. The City of Hialeah is an equal opportunity employer. There will not be any discrimination or harassment of any kind on account of age, color, race, religion, sexual orientation, national origin, disability, genetic information, marital or familial status, military service or any of the protected categories. The City of Hialeah is a drug and alcohol free employer.