Summary:
The Patient Access ED Registrar reflects the mission, vision, and values of Amplify RCM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards. This position reports to the Patient Access Manager.
In this role, you will be responsible for patient registration, verifying insurance, collecting payments, and ensuring accurate and timely documentation of patient information. As the first point of contact for patients and families, you must demonstrate excellent communication, customer service, and multitasking skills while maintaining a calm and professional demeanor in high-pressure situations. A key aspect of this role is ensuring compliance with the Emergency Medical Treatment and Labor Act (EMTALA) by following hospital policies and federal regulations related to patient intake, triage, and medical screening requirements.
Duties and Responsibilities:
Greet patients upon arrival in the Emergency Department.
Accurately collect and enter patient demographic, insurance, and billing information.
Verify insurance coverage and obtain necessary authorizations for treatment without delaying the medical screening exam or emergency care, in compliance with EMTALA.
Inform patients and families of hospital policies, procedures, and financial obligations only after a medical screening exam has been completed, per EMTALA guidelines.
Collect co-pays, deductibles, and other payments as required after stabilization and compliance with EMTALA regulations.
Work closely with clinical staff to ensure smooth patient flow and timely processing.
Ensure no patient is denied care or transferred due to financial status or insurance coverage, per EMTALA regulations.
Maintain confidentiality and comply with all HIPAA and EMTALA regulations.
Assist in emergency situations by coordinating with medical staff and responding to urgent requests.
Handle patient inquiries, concerns, and complaints in a professional and compassionate manner.
Perform general clerical duties such as filing, scanning, and maintaining accurate records.
Knowledge, Skills, and Abilities:
Knowledge of medical terminology, insurance verification, and billing procedures.
Familiarity with EMTALA regulations and compliance requirements for emergency patient registration.
Proficiency in electronic health records (EHR) and hospital information systems.
Strong customer service and interpersonal skills.
Ability to handle stressful situations with professionalism and empathy.
Excellent organizational and multitasking abilities.
Availability to work flexible hours, including nights, weekends, and holidays
Work Experience, Education, and Certifications:
High school diploma or equivalent (Associate’s or Bachelor's degree preferred).
Prior experience in a healthcare setting, preferably in an emergency department or hospital registration role.
Working Conditions and Physical Requirements:
Work is performed in a fast-paced emergency department setting with frequent interruptions.
Requires prolonged periods of sitting, standing, and walking.
May involve occasional lifting of materials.
Exposure to distressed patients, families, and high-stress medical situations.
Top Skills
What We Do
Headquartered in Brentwood, Tenn., Ovation Healthcare is partnered with 375+ clients in 47 states from critical access hospitals to large health systems. For 45 years, Ovation Healthcare has supported nonprofit, independent healthcare through a portfolio of shared services – Octave Advisory Services, Elevate Supply and Expense Management Solutions, Amplify Revenue Cycle Management, Tempo Technology Services, Cadence Clinical Services – designed to provide scale and efficiency to hospital business operations.
