📍 Location: Utrecht, the Netherlands | 🕒 Start: ASAP | 💼 Type: Full-time
What will you do?We are expanding our team with a UI/UX Specialist to meet the growing demand for EX-focused portal demos (both EC and Workspaces) and high-quality user experiences in ServiceNow projects. This role combines creative design with technical configuration and has a direct impact on pre-sales effectiveness and implementation success.
You’ll be part of a team focused on designing and configuring the ServiceNow EC Portal. You’ll guide Technical Consultants during implementation and act as a UI/UX SME throughout projects. You’ll be based in our Utrecht office or at customer sites. Occasional international travel may be required.
In this role, you’ll work on demos and implementations, using your design skills and technical knowledge to optimize user experience. You’ll advise customers on portal design and translate their needs into functional solutions.
Your main tasks/responsibilities• Design portals using tools like Figma and facilitate Empathy Workshops
• Configure the ServiceNow EC Portal technically
• Guide Technical Consultants during portal implementations
• Act as UI/UX SME in pre-sales and project phases
• Contribute to demos and customer-facing presentations
• Translate customer needs into functional requirements and user stories
• Actively contribute to internal knowledge sharing and product development
• Proven experience in UI/UX design, preferably with portal projects
• Experience with Figma, workshops, and user-centered design
• Technical knowledge of or willingness to learn ServiceNow EC Portal
• Strong communication skills and customer focus
• Ability to bridge design and technology
• Experience in guiding teams and providing consultancy
• Competitive salary
• Bonus based on company performance (if 100% target achieved)
• Pension scheme
• Holiday allowance (25 days for a full-time contract)
• Modern laptop
• Internet, transportation and phone allowance
• A modern, flexible and multicultural workplace at an innovative and global company
• Ambitious and kind colleagues from all over the world
• A challenging position with lots of room to grow
Working at Plat4mation is all about making an impact while having fun. We always go the extra mile to deliver what we promise. Joy connects us and drives us to bring out the best in ourselves. That’s why we host several Fun4U activities each year, like global hackathons, drinks, and inspiring lunch sessions.
Your development is our top priority. We believe personal growth and ambition are key to our success. That’s why we coach you on the job and help you explore and develop your interpersonal skills.
About Plat4mationBased in the Netherlands, Belgium, Germany, USA, India, and Switzerland, we are an Elite ServiceNow Partner dedicated to delivering world-class products and services for the ServiceNow platform. We strive to maximize value in IT, employee, and customer workflow experiences for every client.
Since our founding in 2013, we’ve grown to over 700 employees globally—and we’re still growing strong! With a team of specialized consultants, we aim for the highest possible results while creating jaw-dropping experiences for our customers.
Top Skills
What We Do
Plat4mation is a global pure-play ServiceNow Elite partner that makes work flow. Our solutions and strategic guidance drive digital transformation and boost employee happiness. Hereby empowering people to get work done quickly and efficiently so they can focus on what truly matters in their work.
By utilizing the golden square – People, Process, Platform and Performance, we provide tailored ServiceNow solutions and insights to ensure work flows intelligently across and between organizations. Enabling customers to continually measure and improve performance. After all, technology is only as good as the processes implemented around it, which in turn are only as good as the insights gained from it and the people responsible for them.
Part of our success comes down to our unique company culture. We ensure our employees are happy and fully energized, so they can go the extra mile to deliver the extra smile. We provide them the right challenges and stimulate professional and personal growth. There is always room for good ideas and the doors to our leadership team are wide open. But more importantly, we make sure there is room for fun. We regularly organize Fun4U events to socialize and recharge our batteries. With an Employee Net Promotor Score of >9, we can truly say we are a great place to work.
