The Role
Lead a team managing P2P liquidity providers: ensure marketplace depth and reliability, run partner tiering and retention programs, use funnel/data analysis to drive growth, and coordinate with risk to improve user quality and dispute reduction.
Summary Generated by Built In
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the roleOKX runs a large peer-to-peer (P2P) crypto marketplace: an escrow-protected orderbook where users buy and sell crypto for local fiat through verified liquidity providers, with support for a wide range of local payment methods. The professional liquidity providers who post offers are what keep the marketplace deep and reliable.
You will lead a team that owns the relationship with these key liquidity providers in variousmarkets: supporting partners' operational needs, maintaining marketplace depth and reliability, and improving partner experience. This is a builder's seat: high ownership, frontline, and fast-moving.
What you'll do- Own the P2P liquidity provider programme:
monitor marketplace depth and coverage, and improve partner satisfaction and retention
- Lead and grow a team of account managers, setting direction and raising the operating bar.
- Manage the liquidity-provider programme, tiering frameworks, account management and retention\
- Lead the growth strategy and retention funnel with data: build and read funnels, produce recurring analysis, and turn it into decisions.
- Contribute to user quality and marketplace health, partnering with the user risk team on high-risk user profiling and dispute reduction. (Growth is the priority; risk exposure is a plus, not a requirement.)
- 7+ years in growth, account management or relationship management for high-value users or clients, including team leadership, with a track record of managing partner programmes at scale. Multi-market experience is strongly preferred.
- Proven experience managing high-volume client or partner relationships and improving partner engagement and service quality.
- Strong data and funnel fluency: owns metrics, runs analysis, steers decisions from data.
- High-energy and genuinely hungry: gets on the frontline, has built something 0 to 1, and pushes into harder markets rather than safer ones.
- Backgrounds in payments, remittance or fintech are especially relevant. Crypto or digital-currency experience is a plus, not a requirement. Strong operators from large internet and marketplace companies are also welcome.
- Working proficiency in English. At least one of the two roles also requires working proficiency in Mandarin (liquidity-provider and stakeholder coverage across Greater China markets).
- Experience with fiat on-ramp / off-ramp, cross-border payments, or remittance.
- Exposure to emerging markets (Southeast Asia, Africa, LatAm, MENA).
- Experience with user-segmentation, high-risk-user filtering, or trust and safety / fraud operations.
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants
- More that we love to tell you along the process!
Notice:
All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.
Skills Required
- 7+ years in growth, account management, or relationship management with team leadership experience
- Proven experience managing high-volume client or partner relationships and improving partner engagement and service quality
- Strong data and funnel fluency; ability to build, analyze, and act on funnels and recurring analysis
- Demonstrated operator mentality: high-energy, frontline ownership, experience building 0 to 1
- Working proficiency in English
- Multi-market experience (preferred/strongly preferred)
- Background in payments, remittance, or fintech
- Experience or familiarity with crypto/digital-currency or large internet marketplace operations
- Working proficiency in Mandarin for roles covering Greater China markets
- Experience with fiat on-ramp/off-ramp, cross-border payments, or remittance
- Exposure to emerging markets (SEA, Africa, LatAm, MENA)
- Experience with user segmentation, high-risk-user filtering, trust and safety or fraud operations
OKX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OKX and has not been reviewed or approved by OKX.
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Fair & Transparent Compensation — Pay is considered competitive or above market, especially in engineering, product, and legal roles across major hubs. This positioning is consistently cited as a major attraction for candidates.
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Healthcare Strength — Role descriptions indicate comprehensive medical, dental, vision, life, and disability coverage, with employer-paid premiums in some cases. Health coverage is highlighted alongside core benefits like PTO and parental leave.
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Wellbeing & Lifestyle Benefits — Allowances for education and fitness, meal perks and snacks, team-building budgets, and structured learning programs are described across locations. These extras enhance the total rewards package beyond base pay.
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The Company
What We Do
Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto. In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX’s vision is a world of financial access backed by blockchain and the power of decentralized finance.
