The Role
Drive P2P platform growth through client, agent, and partner development; resolve trading disputes; support customers; conduct document checks; monitor transactions and investigate suspicious activity; manage marketing campaigns; and lead market research to support product and market expansion.
Summary Generated by Built In
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Responsibilities
- Drive and manage P2P platform growth, including new and active users, liquidity, order success rates and disputes.
- Collaborate closely with product, risk, compliance, customer support, and local teams to maintain operational efficiency and controlled risk levels.
- Adequate understanding of the local market to independently navigate regulatory environments through cross team collaboration to ensure compliance and support expansion of fiat on/off-ramp capabilities.
- Monitor key indicators such as spread competitiveness, success rate, completion rate, cancellations, and fraud patterns.
- Analyze market trends, pricing dynamics, payment methods, and competitive landscape across markets.
- Identify operational bottlenecks and leverage data insights to propose and implement improvements in workflows, user experience, and channel performance.
- Manage merchant ecosystem development including onboarding, performance monitoring, incentive programs, and quality assurance.
- Coordinate operational workflows such as merchant vetting, transaction monitoring, quality reviews, and policy enforcement to uphold channel integrity.
- Monitor key performance indicators including liquidity balance, spread competitiveness, transaction success rates, cancellations, and fraud patterns.
- Provide actionable business insights to internal teams to inform strategy, product roadmap, and market expansion plans.
- Product mindset to collaborate effectively with product teams on feature enhancements and local rollouts.
- Partner with marketing and community teams to support regional campaigns, payment method adoption, and user education initiatives.
- Collaborate with customer support and dispute resolution teams to ensure timely and effective handling of user issues.
Requirements
- Bachelor’s degree in Business, Economics, Finance, Engineering, or a related field.
- 5+ years of experience in crypto exchanges, fintech, banking, or payment platforms.
- Strong understanding of fiat payment channels and on/off-ramp mechanisms across multiple markets.
- Strong understanding of crypto landscape, particularly across CIS, including major markets, regulations and user behaviors.
- Data-driven approach with the ability to analyze performance metrics and translate insights into actionable improvements.
- Ability to operate in a fast-paced, high-pressure environment with attention to detail and a sense of ownership.
- Fluency in Ukrainian or Russian language is needed for this position
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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Skills Required
- Bachelor's degree or higher
- 5+ years of relevant marketing and/or business development experience in finance or e-commerce
- Knowledge of the blockchain and cryptocurrency industry
- Exceptional written communication skills and strong listening ability
- Ability to multitask, prioritize, and manage time effectively
- Knowledge of blockchain, cryptocurrency, and P2P payments
Binance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Binance and has not been reviewed or approved by Binance.
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Career-Linked Recognition & Rewards — Performance-linked bonuses can be sizable in favorable crypto cycles, lifting total compensation. Attractive packages in engineering and specialized roles indicate strong rewards for in-demand skills.
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Flexible Benefits — Remote-first flexibility and work-from-anywhere options add meaningful value to the overall rewards package. Flexible schedules and location independence are presented as core perks.
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Retirement Support — Binance.US includes a 401(k) as part of its benefits. This provides a conventional retirement pillar alongside cash and bonus components.
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The Company
What We Do
Binance is the world’s leading blockchain and cryptocurrency infrastructure provider with a financial product suite that includes the largest digital asset exchange by volume. Trusted by millions worldwide, the Binance platform is dedicated to increasing the freedom of money for users, and features an unmatched portfolio of crypto products and offerings, including: trading and finance, education, data and research, social good, investment and incubation, decentralization and infrastructure solutions, and more. For more information, visit: https://www.binance.com
