P2P Analyst

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

Job Purpose

The P2P Asia Pacific (APAC) Service Delivery Lead supports the delivery and stability of Procure to Pay (P2P) services across APAC markets. The role is focused on operational execution, service performance monitoring, coordination, and issue resolution support, working under the guidance of the APAC OPL and Global P2P leaders.

Operating within a SOX‑controlled environment, the role contributes to achieving service level, quality, and efficiency targets by providing insights, supporting governance routines, and assisting with continuous improvement activities. This position is designed to build foundational regional service delivery capability and exposure to APAC market complexity.

Key Responsibilities

• Support the day to day delivery of P2P services across APAC markets in line with global processes and service standards.

• Act as the first point of contact and initial escalation for APAC P2P service delivery issues, coordinating investigation and resolution activities.

• Monitor service delivery KPIs and SLAs, identifying issues, risks, and emerging trends.

• Triage operational escalations, perform preliminary root‑cause analysis, and coordinate corrective actions with BPO partners and internal teams.

• Escalate material risks, control breaches, or persistent service issues to senior Service Delivery Leads or P2P leadership as appropriate.

• Prepare operational performance reports, dashboards, and inputs for service review and governance meetings.

• Work closely with Finance, Procurement, Tax, and IT stakeholders to support effective service execution.

• Participate in continuous improvement initiatives to enhance efficiency, accuracy, and service quality.

• Support system‑related activities such as testing, data validation, and deployment support for enhancements or automation.

• Assist with maintaining standardized processes, documentation, and controls across APAC markets.

• Support compliance with internal controls, SOX requirements, and company policies.

• Assist with maintaining standardized processes, documentation, and controls across APAC markets.

• Support compliance with internal controls, SOX requirements, and company policies.

Leading People

• Demonstrates Haleon values and expected behaviors.

• Supports collaboration and effective ways of working within the P2P team.

• May coordinate tasks or provide day‑to‑day guidance to junior team members or BPO resources.

• Actively engages in learning and development activities.

• Builds effective working relationships with regional and global stakeholders.

Competencies

• Clear and structured communication skills in English.

• Strong analytical skills and attention to detail.

• Hands‑on, execution‑focused approach to service delivery.

• Ability to work across cultures, time zones, and functions.

• Problem‑solving mindset with curiosity to understand end‑to‑end processes.

• Strong planning and organizational skills.

• Openness to change and continuous improvement.

Basic Education

• Bachelor’s degree in Finance, Accounting, Business, or a related field.

Preferred Education

• Progress toward a professional finance qualification (CIMA / ACCA / ACA or equivalent)

Basic Experience

• Solid experience in Procure to Pay, Accounts Payable, or related finance operations.

• Working knowledge of SAP or similar ERP systems within a P2P/Finance environment.

• Experience working in a large or mid‑size organization.

• Exposure to service delivery, operational reporting, or performance management.

• Experience working with cross‑functional teams.

Preferred Experience

• 5–7 years of relevant experience in Procure to Pay, Finance Operations, or Shared Services.

• Exposure to APAC markets, including awareness of regional operational, regulatory, and cultural differences.

• Experience working with or supporting outsourced / BPO service providers.

• Basic understanding of internal controls, SOX requirements, and operational risk.

• Exposure to service delivery environments with issue management and escalation processes.

• Knowledge of additional APAC regional languages (e.g. Mandarin, Japanese, Korean, Thai, Bahasa, Hindi or similar) is a plus.

• Interest in developing toward more senior service delivery or operational leadership roles.

 Job Posting End Date

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. 
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. 

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.