P2P Analyst I - Indirect Buyer Support SME

Job Code: FNC.APAY.P04

Band Level: 4                                                                      

Job Track: Professional     

Location: Manila, Philippines                                                            

Direct Reports: No

Position Summary:

 Indirect Procurement function is part of Global Business Services Procure to Payment (P2P) team. This position is responsible to resolve all assigned incoming queries/issues quickly and accurately, demonstrating knowledge of the end-to-end process with strong emphasis on customer service and end user experience for creation and maintenance of Indirect Purchase Orders in the Supply Connect system (Coupa).

This role is predominantly analytical, requires specialized training and involves the frequent exercise of discretion and judgment. Knowledge is generally acquired through an extended course of study and/or specialization through accumulated years of work experience, in accounting, finance or procurement. In this role the individual also applies professional knowledge to synthesize information and draw conclusions. This role also supports the Team Lead with daily activities.

Main Responsibilities

• Maintain accounts for complex corporate clients globally, ensuring compliance with established categories and service levels. Provide outstanding customer service by resolving disputes, addressing ad-hoc questions, and maintaining clear communication with internal and external clients.
• Collaborate with leaders to resolve obstacles, educate business partners on compliance, and support audit processes by maintaining control over procedures and providing requested information.
• Address and resolve issues in the Requisition to Purchase Order process, assist team members with complex scenarios, and support the processing of Indirect Purchase Orders in Supply Connect (Coupa). Ensure documents align with policies, maintain data tracking logs, validate supporting documentation, and accurately record transactions.
• Contribute to quality control by reviewing documentation for accuracy and compliance, adhering to legal and regulatory requirements, and notifying management of any quality issues.
• Complete tasks and prioritize effectively using policies, data, and resources while collaborating with managers, co-workers, and internal clients. Adhere to company policies, procedures, and standards of ethics and integrity.
• Find opportunities to optimize and continuously improve departmental processes, establish new strategies, and apply standard methodologies.

Basic Requirements

• Professional Technician or university high school student in Accounting, Finance, or Business Administration.
• 4+ years of experience in accounts payable, procurement, or customer service.
• Experience in Shared Service Centers is desirable.
• Proficiency in English: B2+ level.
• Proficiency in MS Office: Word, PowerPoint, Outlook, and intermediate to advanced Excel.
• Experience with ERPs (Oracle, SAP, JDEdwards, Mainframe).
• Familiarity with Coupa software, Service Now, and other financial tools is desirable.

Competencies

• Exhibits Strong Integrity
• Put the customer first.
• Own your results.
• Find a better way every day
• Move strategy to action