P&S Inside Sales – Experienced

Federal Regulation and Govt Contract Requires US citizenship or US national:  The P&S Inside Sales - Exper position requires the employee to hold US citizenship or US national status, given the job’s involvement with sensitive and/or classified U.S. military information, consistent with federal regulation and government contract requirements.  Therefore, prior to Tranter considering you for the position and permitting you to access its facility, it is required to verify whether you are a US citizen or US national, consistent with applicable law.

Work Authorization

No calls or agencies please. Tranter will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Tranter is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Job Summary:  

Responsible for selling Tranter transactional products and services within the assigned area of responsibility and providing direct support to customers, sales team, unit, or department.  

Accountabilities:

• Serve as the primary liaison between customers and internal teams, communicating order status, shipping requirements, expediting requests, and resolving potential issues.
• Meet or exceed key performance indicators (KPIs) related to quote turnaround time, on-time delivery, customer satisfaction, and overall sales performance.
• Support continuous improvement initiatives by tracking, analyzing, and reporting key business metrics.
• Maintain accurate customer, opportunity, and sales data within CRM systems.
• Collaborate with Service Center Operations, Outside Sales, Customer Service, and other departments to identify root causes of delivery or scheduling issues and implement corrective actions.
• Drive process improvements and support Lean initiatives to enhance efficiency and customer service within the Inside Sales function.
• Demonstrate strong customer service, communication, problem-solving, and relationship management skills.
• Effectively coordinate cross-functional activities to ensure customer requirements and operational objectives are met.
• Follow Health, Safety & Environmental (HSE) policies, procedures, and regulations while supporting workplace safety initiatives.

Principle Duties and Responsibilities:

• Support the sales process by preparing quotes, proposals, contracts, reports, and customer communications while ensuring accuracy and responsiveness.
• Research customer requirements and identify appropriate parts, products, and service solutions to meet customer needs.
• Respond to customer inquiries regarding pricing, product availability, delivery schedules, and order status with a high level of customer service.
• Create, manage, and proactively follow up on quotations to maximize conversion rates and identify upselling opportunities.
• Build and maintain strong customer relationships by understanding customer needs and communicating the value of proposed solutions.
• Utilize CRM and sales management tools to maintain accurate customer information, track opportunities, and support business decisions.
• Conduct customer, competitor, and market research to support sales growth and business development initiatives.
• Collaborate effectively with Production, Warehouse, Logistics, and other internal departments to ensure timely order fulfillment and resolve customer concerns.
• Monitor and communicate order status while addressing issues and providing timely resolutions.
  
• Demonstrate strong communication, organization, problem-solving, and multitasking skills in a fast-paced manufacturing environment.
• Apply analytical skills and attention to detail when preparing quotes, reports, sales documentation, and order information.
• Support customer retention and revenue growth through proactive sales activities, solution selling, and account management.
• Maintain flexibility to travel occasionally and perform additional duties as assigned.

Education, Qualifications and Experience:

• Minimum high school diploma or equivalent. Bachelor's degree a plus
• 1 to 4 years of experience in Customer Service or related field
• General Office Skills
• Proficient in Microsoft Office Suite & CRM