Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!
Key Responsibilities- Lead the development, review, revision, and maintenance of servicing policies, procedures, and process documentation across mortgage servicing functions.
- Assess documentation, processes, and controls to identify gaps, regulatory impacts, and opportunities to strengthen governance and execution.
- Serve as a subject matter expert for policy and procedure governance, documentation standards, and approval workflows.
- Lead cross-functional discussions to resolve documentation gaps and align procedural changes.
- Translate business, regulatory, investor, and audit-driven changes into executable policy and procedure updates.
- Monitor document inventory, review cycles, aging items, and SLA performance; escalate risks or delays as needed.
- Prepare executive-level reporting on documentation readiness, governance adherence, change implementation, and audit/exam preparedness.
- Provide guidance and support to less experienced documentation contributors.
- Bachelor’s degree in Business Administration, Operations, Communications, or a related field, or equivalent work experience.
- 5+ years of experience in mortgage servicing, operations, compliance, risk, quality assurance, policy/procedure development, technical writing, process documentation, or operational governance.
- Experience supporting regulated financial services processes, including change control, documentation governance, controls, review/approval workflows, or procedure management.
- Strong written communication skills with the ability to translate servicing processes and requirements into clear, user-friendly documentation.
- Ability to manage priorities, coordinate cross-functional input, and meet deadlines in a fast-paced environment.
- Proficiency in Microsoft Office applications, including Word and Excel.
- Proficiency in document repository and publication tools such as PolicyTech, SharePoint, or similar platforms.
- Strong attention to detail, organization, analytical thinking, and document library management skills.
- Experience establishing or enhancing change control, policy, and procedure governance frameworks, processes, and standards.
- Experience supporting audit response, exam readiness, remediation, internal controls, or operational risk management.
- Experience partnering with Compliance, Risk, Legal, Quality Assurance, Training, and Operations on documentation impacts and updates.
- Experience developing metrics or reporting for document governance, review cycles, aging items, SLA adherence, or change readiness.
Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:
Paid Time Off (PTO)
Medical, Dental &Vision
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Paid Holidays
Company paid Life Insurance
Matching 401(k) Plan
The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
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Skills Required
- Bachelor's degree in Business Administration, Operations, Communications, or a related field, or equivalent work experience
- 5+ years of experience in mortgage servicing, operations, compliance, risk, quality assurance, policy and procedure development, technical writing, process documentation, or operational governance
- Experience supporting regulated financial services processes, including change control, documentation governance, controls, review and approval workflows, or procedure management
- Strong written communication skills and ability to translate servicing processes and requirements into clear documentation
- Ability to manage priorities, coordinate cross-functional input, and meet deadlines
- Proficiency in Microsoft Office applications, including Word and Excel
- Proficiency in document repository and publication tools such as PolicyTech, SharePoint, or similar platforms
- Strong attention to detail, organization, analytical thinking, and document library management skills
- Experience establishing or enhancing change control, policy, and procedure governance frameworks, processes, and standards
- Experience supporting audit response, exam readiness, remediation, internal controls, or operational risk management
- Experience partnering with Compliance, Risk, Legal, Quality Assurance, Training, and Operations on documentation impacts and updates
- Experience developing metrics or reporting for document governance, review cycles, aging items, SLA adherence, or change readiness
What We Do
Founded in 2007, Selene was created to provide loan resolution strategies for distressed mortgage investment portfolios. We have evolved to offer capacity and scalability to service all types of residential mortgage loans from performing loans (current, re-performing and new originations) to non-performing loans requiring high-touch, complex special servicing. We are an approved servicer for FHLMC, FNMA, GNMA, VA and USDA. Selene is also only one of two GNMA single-family master servicers and approved sub-servicers in the industry. Selene’s diverse client list includes large banks, small to mid-tier investors, REITS, private equity and hedge funds as well as GSEs and government agencies.
