Job Description Summary
The Country Service Delivery Specialist is responsible for leading the in-country P&O Operations, ensuring the effective delivery of services across Payroll, Time The Country Service Delivery Specialist is responsible for leading the in-country P&O Operations, ensuring the effective delivery of services across Payroll, Time Management, Hire-to-Retire (H2R), and Benefits Administration. This role ensures operational excellence, compliance with local regulatory frameworks (LRF), and optimal use of technology and standardized processes. This role will contribute to a regional network servicing various countries across Europe’s Small and Cluster Countries.Job Description
Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape!
Your Key Responsibilities:
Operational Leadership
- Execute delivery of P&O operational services in the country, ensuring adherence to global processes and local compliance.
- Ensure consistent execution of Payroll, Time, H2R, and Benefits Administration services.
- Drive the adoption and optimal use of HR technologies and tools to enhance efficiency and accuracy.
Compliance & Risk Management
- Ensure compliance with local labor laws, tax regulations, and internal policies.
- Monitor and manage risks related to data privacy, payroll accuracy, and benefits administration.
- Support internal and external audits and implement corrective actions as needed.
Stakeholder Collaboration
- Act as the primary point of contact for country-level P&O Operations.
- Partner with local P&O Business Partners, Finance, Legal, and IT to ensure seamless service delivery.
- Collaborate with regional and global teams to align on strategy, share best practices, and drive continuous improvement.
Process & Technology Optimization
- Promote standardization and automation of processes to improve service quality and reduce manual effort.
- Identify and implement process improvements and digital solutions.
- Track and report on service metrics, KPIs, and SLAs to ensure high performance and customer satisfaction.
Vendor Governance & Cost Management
- Govern relationships with local external vendors (e.g., payroll providers, benefits administrators) to ensure service quality, compliance, and contractual adherence.
- Monitor vendor performance through SLAs and KPIs, and lead regular review meetings.
What you’ll bring to the role:
- Bachelor’s or Master’s degree in Human Resources, Business Administration, or related field.
- 3+ years of experience in HR operations.
- Strong knowledge of Payroll, Time, H2R, and Benefits processes.
- Experience with HRIS platforms (e.g., SAP, Workday), Payroll, Time and case management systems.
- Familiarity with local labor and tax regulations (in accordance with country scope).
- Fluent English
- GreekLanguage is an advantage
You’ll receive:
• Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary
• Risk Life Insurance
• 5-week holiday per year (1 week above the Labor Law requirement)
• Cafeteria employee benefit program – choice of benefits from Benefit Plus CZ in the amount of 12,000 CZK per year
• Public Transport Allowance
• Meal vouchers in amount of 120 CZK for each working day (full tax covered by company)
• Multisport Card
Why Sandoz?
Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more!
With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.
Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported!
Join us!
Commitment to Diversity & Inclusion:
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
#Sandoz
Skills Desired
Curiosity, Data Privacy, Employee Experience, Employee Onboarding, HRIS (Human Resource Management System), Hr Operations (Hr Ops), HR Service Delivery, Human Resource Management System, Human Resources (HR), Human Resources Management, Identity And Access Management (Iam), Payroll, SdmTop Skills
What We Do
Sandoz is the global leader in generic and biosimilar medicines.
Our Purpose is to pioneer access to medicines for patients globally. We are on a mission to drive innovation in the healthcare industry by freeing up resources sustainably and responsibly while continuing to address global health challenges such as antimicrobial resistance.
We are present in more than 100 countries and our medicines serve some 500 million people every year. We have two main global businesses: Generics - divided between standard generics and complex generics - and Biosimilars.
