At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
Playlist is seeking an organized, detail-oriented, and service-minded P&C Operations Coordinator to support the day-to-day administration of our People & Culture operations. As a first point of contact for employees, managers, and external partners, you’ll help keep requests moving, records accurate, and essential processes running smoothly.
This hands-on role is a great opportunity for someone who brings sound judgment, curiosity, and a commitment to dependable support. You don’t need extensive HR experience. We’re looking for someone who can learn our systems and processes, investigate questions independently, and recognize when an issue needs to be escalated.
- Manage shared P&C inboxes, ServiceNow queues, physical mail, and other incoming requests
- Respond to routine questions from employees, managers, and external contacts clearly and promptly
- Review, categorize, assign, and track requests to support efficient routing and resolution
- Complete employment verifications and assist with unemployment claims and related documentation
- Maintain accurate employee records, files, and system information with care and confidentiality
- Support onboarding, employee changes, offboarding, and routine system updates, including the transition to Rippling
- Assist with recurring audits, compliance reviews, filing, and documentation requests
- Research questions before escalating complex matters and identify practical ways to improve documentation, consistency, and efficiency
- Experience in an administrative, shared services, customer support, personal assistant, coordinator, or similar operational role
- Strong organizational skills and the ability to manage multiple requests, routine tasks, and deadlines
- Clear written and verbal communication skills in English
- Close attention to detail when handling records, data, and documentation
- Sound judgment and discretion when working with confidential employee information
- A proactive approach to researching, troubleshooting, and resolving questions before escalating them
- A service-oriented mindset and the ability to take ownership of requests through completion
- Comfort learning new systems, processes, and policies; experience with HR systems, ticketing platforms, spreadsheets, or shared-service environments is helpful but not required
- This is a contractor position engaged through DEEL,
- Candidates must be located in Mexico or Costa Rica
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).
Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.
Skills Required
- Experience in an administrative, shared services, customer support, personal assistant, coordinator, or similar operational role
- Strong organizational skills and ability to manage multiple requests, routine tasks, and deadlines
- Clear written and verbal communication skills in English
- Close attention to detail when handling records, data, and documentation
- Sound judgment and discretion when working with confidential employee information
- Proactive approach to researching, troubleshooting, and resolving questions before escalation
- Service-oriented mindset and ability to take ownership of requests through completion
- Comfort learning new systems, processes, and policies
- Experience with HR systems, ticketing platforms, spreadsheets, or shared-service environments
- Must be located in Mexico or Costa Rica
Playlist Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Playlist and has not been reviewed or approved by Playlist.
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Healthcare Strength — Full medical benefits and comprehensive health coverage are emphasized, with mentions of strong ratings for parental leave and good overall coverage, aligning with a wellness-forward package.
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Leave & Time Off Breadth — Generous flexible time off (unlimited/FTO) is consistently highlighted, supporting work-life balance and including wellness days in some accounts.
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Wellbeing & Lifestyle Benefits — Wellness-oriented perks such as wellness stipends, Calm access, and discounted ClassPass are frequently noted and align with the company’s wellness mission.
Playlist Insights
What We Do
Playlist is the parent brand bringing together Mindbody, Booker, Kite, ClassPass, and EGYM. We are powering the experience economy and helping people live better lives, away from screens and into the moments that move them. Learn more at playlist.com
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