Owner Services Representative- Oak Island Accommodations

Essential Responsibilities:

• The ability to verbally convey a detailed explanation of Oak Island Accommodation’s short term rental management program.
• To be knowledgeable with the Vacation Rental Property Management Agreement as well as the Terms & Conditions of the Rental Agreement. To be relatively familiar with the Long Term Management Agreement as well as the Long Term Lease Agreement.
• Acceptance of unscheduled potential clients at the front desk and/or to commute expeditiously to a property at any given time.
• Maintenance of homeowner relationships through frequent contact most commonly by phone call and/or email. More so the former than latter.
• To return attempted contact made by anyone (first and foremost being owners and tenants) in a timely manner. Phone calls and email same day but no longer than the following business day in worst case scenarios.
• Strive to improve on services to homeowners and tenants in addition to internal policies and procedures.
• Ability to work in a harmonious manner with other property managers in a harmonious manner. This required business relationship holds true for all employees, vendors and any persons affiliated with Oak Island Accommodations, Inc.
• Ability to manage owners and tenants alike who are in a heightened emotional state while maintaining a positive and professional manner.
• Familiarity with the North Carolina Rental Act, the North Carolina Real Estate Manual and the North Carolina Association of REALTORS® Property Management Legal Handbook and to promptly and accurately refer to any of these when required.
• Inspect properties to ensure Oak Island Accommodations' standards are met
• Report any maintenance or housekeeping issues to the appropriate departments
• Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
• Other duties as assigned

 Minimum Required Skills:

• A North Carolina Real Estate license.
• A valid drivers license and reliable transportation
• Strong negotiation skills
• Property management experience
• Ability to work independently and as a team
• Strong organizational skills
• Must be able to work weekends and holidays.
• Required to participate in Manager on Call Rotation which includes late evening/night work responsibilities.
• Ability to manage owners and tenants alike who are in a heightened emotional state while maintaining a positive and professional manner.
• Strong negotiation along with the intermeshing of the ability to listen is essential.

Desired Skills and Competencies:

• Property management and/or hospitality experience

Physical Requirements:

• Express or exchange ideas by means of the spoken word via email and verbally.
• Exert up to 40 pounds of force. Use your arms and legs. Frequent standing, walking, sitting, carrying, bending, stooping, reaching and twisting.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading and preparing documentation.
• Subject to internal and external environmental conditions.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.

Rate of Pay: $20.00 per hour

Benefits: Medical, dental, vision, 401K match, PTO, Sick, and voluntary benefits available

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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