OVERVIEW
In Owner Services International, you are responsible for ensuring a seamless experience for our Owners. From the moment they request an international flight, you become the aviation professional to the Owner. You must be able to focus on research and remain service oriented to be successful in OS International. This position demands an elevated level of diligence and will work closely with International Operations to identify and communicate requirements and necessities for traveling internationally.
RESPONSIBILITIES
• Provide world-class service during every interaction with our owners.
• Demonstrate effective listening skills through phone conversations.
• Professionally manage a high volume of incoming calls and E-mails.
• Schedule international trips and other miscellaneous accommodations based on individual owner needs.
• Learn and understand international requirements and terminology.
• Proactively manage and communicate any day of changes, delays, or other potential disservice concerns.
• Respond quickly to any questions/inquires pertaining to scheduled trips, status of trips etc.
• Provide daily quality control of all trip details, including passport review, permitting requirements, customs requirements and other international specifications.
• Work closely with International Operations to resolve conflicts and serve as an owner advocate when appropriate.
• Perform other related duties and responsibilities as requested.
• Show flexibility in adapting to a continually changing industry.
• Understand and follow standard operating procedures.
REQUIRED SKILLS
• Have strong attention to detail and ability to finish any given task to completion.
• The ability to work in a team atmosphere and receive guidance from peers and management.
• Will need to demonstrate knowledge of Flexjet’s products and programs and can interpret contract information as it pertains to the specific customer.
• Successful candidate must be able to respond calmly and manage owner requests in a demanding environment.
• Strong interpersonal, verbal/written and presentation skills are necessary to perform job at the expected level.
EDUCATION AND EXPERIENCE
• A minimum of 1 year of experience at Flexjet as an Owner Services Specialist
• Or 1-3 years of equivalent experience outside the Organization.
• Experience with international operations is a plus.
SCHEDULE
• Wednesday through Saturday, or Thursday through Saturday
• Hours TBD
Skills Required
- Minimum of 1 year experience at Flexjet as an Owner Services Specialist or 1-3 years equivalent experience outside the organization
- Strong attention to detail and ability to complete tasks
- Ability to work in a team atmosphere and receive guidance
- Knowledge of Flexjet's products and programs and ability to interpret contract information
- Ability to remain calm and manage owner requests in a demanding environment
- Strong interpersonal, verbal, written, and presentation skills
- Experience with international operations (passport, permits, customs) is a plus
What We Do
Flexjet first entered the fractional jet ownership market in 1995. Flexjet offers fractional jet ownership and leasing. Flexjet’s fractional aircraft program is the first in the world to be recognized as achieving the Air Charter Safety Foundation’s Industry Audit Standard, is the first and only company to be honored with 21 FAA Diamond Awards for Excellence, upholds an ARG/US Platinum Safety Rating and is IS-BAO compliant at Level 2. Flexjet’s fractional program fields an exclusive array of business aircraft—some of the youngest in the fractional jet industry, with an average age of approximately six years. In 2015, Flexjet introduced Red Label by Flexjet, which features the youngest fleet in the industry, flight crews dedicated to a single aircraft and the LXi Cabin Collection of interiors. To date there are more than 40 different interior designs across its fleet, which includes the Embraer Phenom 300, Challenger 350, the Embraer Legacy 450 and Praetor 500, Global Express, the Gulfstream G450, G500, G650 and G700, and the Aerion AS2 supersonic business jets. Flexjet is a member of the Directional Aviation family of companies. For more details on innovative programs and flexible offerings, visit www.flexjet.com or follow us on Twitter @Flexjet and on Instagram @FlexjetLLC.
