We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.Go Where Opportunity Is Everywhere.
The Owner Resolutions Specialist will initiate outbound calls to customers as well as require quick and efficient response to customer calls, ensuring customer satisfaction and problem resolution for Wyndham Vacation Resorts, Club Wyndham, Worldmark by Wyndham, Fixed Week, and Shell products. Common transactions include but are not limited to auto pay enrollment, correcting account information, accepting payment for owners, and answering questions based on the owners billing and payment schedule. These transactions are expected to be executed in a manner that displays the highest and most consistent levels of professional service.
How You'll Shine
s of reconciliation for the Auto Pay Program and new loan research
Analyze and recommend solutions to more efficiently handle daily work.
Maintain appropriate service levels and turnaround time
Manage large volume of inbound and outbound calls for the loan and dues accounts within the portfolio.
Accurately assess, identify, and respond to owner inquires in a timely and effective manner to prevent further issues while building relationships through interactive communication to achieve owner satisfaction.
Evaluate customer accounts utilizing the proper tools and methods to determine the appropriate and necessary actions.
Provide appropriate solutions and alternatives within the time limit; Follow up to ensure resolution, submit needed adjustment forms, and ensure proper documentation of transaction is notated.
Collaborate with other departments to ensure owners receive timely and effective service to their account
What You'll Bring
Reliability and commitment
A Can-Do attitude
Education
High School Diploma or equivalent (G.E.D)
Knowledge and skills
Demonstrate proficiency in Wyndham product knowledge
Excellent problem-solving, and decision-making abilities
Detail-Oriented
Ability to work in a continually changing environment
Ability to work in a remote environment, with no distractions
Excellent communication skills
Strong interpersonal skills
Ability to interact with multiple levels of the organization
Strong work ethic with high level of integrity and ethics.
Collaborative and relational work style with proven success in a team environment
Ability to work within a structured schedule and a variety of shifts, which may include holidays, evenings, mornings, and/or weekends as pre-determined by business need.
Ability to use basic math skills including addition, subtraction, multiplication and division, along with intermediate data entry/typing skills in an office or service center environment
Ability to use active listening skills to better understand the owner’s needs; ability to empathize with others' needs and respond sensitively; ability to use good judgment to respond to objectives successfully.
In some limited instances, proficiency in Japanese, Portuguese, Spanish or other language is preferred.
Technical Skills
Working knowledge of Microsoft Office (Word, Excel, Access, PowerPoint, Publisher)
Math Aptitude
Job experience
One year of customer service experience preferably in a call center environment
Financial experience a plus
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.
Skills Required
- One year of customer service experience preferably in a call center environment
- High School Diploma or equivalent (G.E.D)
- Proficiency in Microsoft Office
Travel + Leisure Co. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Travel + Leisure Co. and has not been reviewed or approved by Travel + Leisure Co..
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Healthcare Strength — Health coverage includes medical, dental, and vision options with HSA and FSA accounts. Company-paid life and disability coverage plus a wellness incentive that can reduce premiums expand the breadth of care.
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Retirement Support — Retirement offerings include a 401(k) with a company match available after an initial waiting period and enrollment soon after hire. These features strengthen long-term financial security alongside base pay.
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Wellbeing & Lifestyle Benefits — Travel discounts across brands, paid volunteer time, recognition programs, and learning and tuition support are emphasized. These lifestyle and development perks add meaningful non-cash value aligned with the company’s travel focus.
Travel + Leisure Co. Insights
What We Do
Travel + Leisure Co. is the world’s leading membership and leisure travel company, with nearly 20 travel brands across its resort, travel club, and lifestyle portfolio. The company provides outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year through its products and services: Wyndham Destinations, the largest vacation ownership company with more than 245 vacation club resort locations across the globe; Panorama, the world’s foremost membership travel business that includes the largest vacation exchange company, industry-leading travel technology, and subscription travel brands; and Travel + Leisure Group, featuring top travel content, travel services including the brand’s eponymous travel club, and branded consumer products. At Travel + Leisure Co., our global team of associates brings hospitality to millions each year, turning vacation inspiration into exceptional travel experiences. We put the world on vacation.
