Owner Loyalty Manager

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

Nissan of Orem, a Ken Garff Automotive Dealership, is currently looking for a talented Automotive Owner Loyalty Manager that aligns with our core values and acts with respect, intelligence, greatness, honesty and teamwork.

As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers!

Owner Loyalty Manager (OLM)

The Owner Loyalty Manager is responsible for establishing relationships with customers and assisting customers with their vehicle purchase. This position engages with every customer during the sales and delivery process, and follows-up with every customer following the sale. The position also assists customers with customer-satisfaction concerns, and pursues the customers' loyalty to the brand.

The OLM reports directly to the owner, and interacts daily with the Sales and Service departments. This is a key position, and requires someone with customer satisfaction experience.

Responsibilities

Assist sales during vehicle sales delivery. Train and audit the delivery process to make sure it remains consistent.
Follow-up and all sales customers in order to monitor their satisfaction.
Coach sales associates on customer satisfaction opportunities.
Resolve any customer complaints in a timely and efficient manner.
Monitor product training for all sales associates to insure completeness.
Make sure all customers are enrolled in Nissan's One-to-One reward system.
Assist with a few KPI and Admin duties.

Requirements

Previous Auto Dealer experience.
Previous Sales or Customer Service experience.
Computer literacy, strong organizational and follow-up skills
excellent problem solving skills

Education and/or Experience

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

Health Insurance
Dental Insurance
Life Insurance
Paid Vacation
Paid Sick Leave
Paid Holidays
 

We are an Equal Opportunity Employer

 ((  We Hear You  ))

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Applicants must be 18 years or older and be authorized to work in the U.S., have a valid driver license and professional appearance.

All employees must adhere to the below Company Values:

Respect: Above Anything Else

Integrity: Do the Right Thing

Growth: One Step at a Time

Humility: Actions Speak Louder

Teamwork: Stronger Together

EDUCATION and/or EXPERIENCE:

• High school diploma or the equivalent.
• Ability to read and comprehend job-related instructions and information whether electronic or paper-based. ASE certification preferred. General mechanical skills.
• Excellent manual dexterity skills as well as patience, creativity, and an eye for detail.
• Good judgment.
• Results Orientation – the ability to plan and achieve business goals within the timelines established
• Teamwork – ability to work with others to effectively enhance results or processes
• Problem Solving – ability to root cause problems and present solutions
• Interpersonal Skills – the ability to interact well with employees and customers at all levels, socially poised  
• Communication – ability to identify and deliver critical information to the appropriate parties
• Leadership & Example Setting – the ability to motivate dealership managers and employees and model desired behaviors
• Financial Acumen – the ability to understand and analyze dealership financial numbers while looking for opportunities to enhance effectiveness
• IT – proficient in the use of Reynolds and dealership Service related software

COMPUTER SKILLS:
Inventory Control Software, internet, Microsoft Office Products

PHYSICAL DEMANDS:
While performing the duties of this job the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 25 pounds.

NOTE:

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this job.  While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job and to require that additional or different tasks be performed as circumstances dictate.

I have carefully read and understand the contents of this Job Description.  I understand the responsibilities, requirements and duties expected of me.  I also understand that this Job Description does not constitute a contract of employment nor alter my status as an at-will employee.  I have the right to terminate my employment at any time and for any reason, and the Company has the same right.

We are an Equal Opportunity Employer