Flexjet is currently seeking qualified candidates to join our team as an Owner Experience Representatives. This position represents Flexjet in a positive and professional manner while serving as the primary contact for clientele and creating a positive environment to exceed customer expectations. Primary role will be assisting flight crews and clientele in the fulfillment of their requirements. Under direct supervision, the Owner Experience Representative performs assigned tasks related to providing services for company operated aircraft.
DUTIES & RESPONSIBILITIES
- Provide world-class service during every interaction with our clientele to develop and maintain long term relationships
- Greet clientele and crew members in a friendly, professional manner and maintain appropriate continuous assistance as necessary to ensure good customer relations
- Check in and register clientele, determine their specific needs and ensure proper follow up
- Coordinate customer service order requests including catering, transportation, entertainment reservations, etc.
- Work closely with operations/internal departments to resolve conflicts and serve as an owner advocate when appropriate
- Ensure a pleasant and clean work environment and guest waiting areas
- Periodically inspect and organize facilities and replenish amenities and beverages
- Contribute and participate in any customer appreciation and promotional events, such as birthdays or anniversaries
- Dispatch responsibilities – such as coordinating services between crew members and line service personnel
- Transport crews and passengers to local hotels and/or airport terminal as needed
- Initiating emergency response procedures when required
- Other duties as assigned
EDUCATION & EXPERIENCE
- High school graduation
- Previous experience in a customer service environment; high end customer service industry or hospitality experience preferred
- Ability to comprehend and perform basic math calculations with minimal errors
- Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook)
- Knowledge of use and operation of standard office equipment
- Previous aviation experience desired
REQUIRED SKILLS & QUALIFICATIONS
- Strong working knowledge of customer service principles and the Flexjet service philosophy
- Excellent interpersonal, verbal, and written skills are necessary to perform job at the expected level
- Must have a strong attention to detail, organizational skills, and the ability to prioritize multiple tasks
- Successful candidate must be able to respond calmly and handle many customer demands in a fast paced environment
- Ability to work in a team atmosphere to anticipate clientele or crew member needs or to resolve problems quickly
- Candidate should work well in a fast-paced environment and be flexible to the changing needs of the business
SCHEDULE
- Ability and willingness to work nights, weekends, holidays, and overtime as required #LI-MM1
Skills Required
- High school graduation
- Previous experience in a customer service environment
- High-end customer service or hospitality experience
- Ability to comprehend and perform basic math calculations with minimal errors
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
- Knowledge of use and operation of standard office equipment
- Previous aviation experience
- Strong working knowledge of customer service principles and Flexjet service philosophy
- Excellent interpersonal, verbal, and written communication skills
- Strong attention to detail, organizational skills, and ability to prioritize multiple tasks
- Ability to respond calmly and handle many customer demands in a fast-paced environment
- Ability to work in a team atmosphere and resolve problems quickly
- Ability and willingness to work nights, weekends, holidays, and overtime as required
Flexjet Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Flexjet and has not been reviewed or approved by Flexjet.
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Retirement Support — Retirement benefits include a dollar-for-dollar 401(k) match up to 6%, with pilots eligible for added company retirement contributions and a deferred compensation program that begins after year three. Feedback suggests these features lift total retirement value beyond base pay for pilots and certified technicians.
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Wellbeing & Lifestyle Benefits — Pilot work rules emphasize home basing across 115+ domiciles, company-paid positioning on scheduled days, no reserve or calls on days off, and the ability to keep hotel and airline points. A high per diem and company-paid training further support day-to-day quality of life.
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Pay Growth & Progression — Pay is considered to have improved for pilots in 2024+, with first-year totals rising and base pay viewed as good relative to some Part 135 operators. Feedback suggests several non-flying roles track at industry standard or slightly above, aligning with local market medians.
Flexjet Insights
What We Do
Flexjet first entered the fractional jet ownership market in 1995. Flexjet offers fractional jet ownership and leasing. Flexjet’s fractional aircraft program is the first in the world to be recognized as achieving the Air Charter Safety Foundation’s Industry Audit Standard, is the first and only company to be honored with 21 FAA Diamond Awards for Excellence, upholds an ARG/US Platinum Safety Rating and is IS-BAO compliant at Level 2. Flexjet’s fractional program fields an exclusive array of business aircraft—some of the youngest in the fractional jet industry, with an average age of approximately six years. In 2015, Flexjet introduced Red Label by Flexjet, which features the youngest fleet in the industry, flight crews dedicated to a single aircraft and the LXi Cabin Collection of interiors. To date there are more than 40 different interior designs across its fleet, which includes the Embraer Phenom 300, Challenger 350, the Embraer Legacy 450 and Praetor 500, Global Express, the Gulfstream G450, G500, G650 and G700, and the Aerion AS2 supersonic business jets. Flexjet is a member of the Directional Aviation family of companies. For more details on innovative programs and flexible offerings, visit www.flexjet.com or follow us on Twitter @Flexjet and on Instagram @FlexjetLLC.
