Role Details
Type of Support: Email, Chat, and Phone SupportContract Duration: Permanent
Work Schedule: 1:00 am to 9:00 am, Two consecutive days off
Work Type and Location: Work from home, San Pedro Sula and Tegucigalpa
Expected Start Date: November 20th, 2025
About Us
Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.
More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.
Join us at Crescendo, and let’s build the future of customer experience together.
The Role
We are looking for a motivated Technical Support Specialist II to support our partner in the Medical Field. To support this team, we are searching for candidates with strong technical/customer support skills, excellent communication skills, attention to detail, a passion for healthcare, and the ability to provide customers personalized support through phone, email, and chat.
In this role, you should enjoy thriving in dynamic and flexible environments, taking ownership of our partners’ brands, products, and opportunities, and using their creative problem-solving abilities to go above and beyond expectations.
What You’ll Do:
- Be responsible for the accurate documentation of the investigation
- Support customers through equipment repair, service maintenance, calibrations, and help desk support
- Responsible for completing investigations by the due date and performing a peer review of investigations ready for closure.
- Responsible for the ongoing review of new information that pertains to the investigation
- Provide excellent, friendly, and positive customer service via email, chat, and/or phone
- Help customers solve problems with strong troubleshooting, reading comprehension, and problem-solving skills
- Analyze recurring customer issues and create insight reports to help our Partners make their businesses better
- Able to work independently and collaboratively
What We Expect From You:
- Excellent English skills both verbal and written (EFSET results must be at the C2 level)
- Excellent problem-solving and communication skills
- Organized, accountable, and responsible
- Excellent time management skills; Punctuality and adherence to schedule required
- Possess critical thinking, empathy, active listening, initiative, adaptability, and problem-solving skills
- Ability to work in a fast-paced environment
- Savvy with web, computer, and smartphones
- Passion for creating an exceptional customer experience
- Eager and curious to learn
What You’ll Get In Return:
- Work type - Hybrid model
- Competitive compensation based on experience
- Attractive benefits package including medical, dental, and vision options based on location
- Access to free posture-based fitness workouts from home
- Paid Sabbatical Leave
- Training opportunities provided by Crescendo and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
Top Skills
What We Do
PartnerHero is the BPO for companies that care about quality and people. We connect talented and capable people from all over the world with innovative companies who care about business metrics and values. We're big fans of integrity, finding the right fit, and bringing opportunity to places that have traditionally been left behind.
We specialize in Customer Support, Trust & Safety, Quality Assurance and Software QA. Visit our website and drop us a line.
