The Role
Oversee overnight extended operations center staffing and daily operations, including scheduling, training, performance monitoring, escalation handling, cross-training, and resolving service issues while maintaining communication with operational teams.
Summary Generated by Built In
Job Summary & Responsibilities
This is a full-time position working onsite in Ankeny, IA.
Schedule: Wednesday - Friday, every other Saturday
Hours: 6:00 PM - 6:00 AM
This position is responsible for overseeing the day to day operational and staff activities of the extended operations center. Core responsibilities include staff scheduling, training and performance monitoring as well as supporting escalated operational activities.
Responsibilities:
- Supervise and provide leadership to build and maintain a strong team through effective communication, training, coaching and appraising. Carry out supervisory responsibilities in accordance with the orginazation's policies and applicable laws.
- Continually assess the individual and team service level and provide recommendations to manager regarding opportunities to improve performance. Ensure compliance with established procedures and expectations.
- Establish strong working relationships with co-workers and operational teams. Maintain frequent communication with all team members.
- Identify and resolve daily service and scheduling issues. Inform and escalate service issues to management as appropriate acting as a liason between all parties providing direction and resolution in the event of service issues or other performance deficiencies.
- Be knowledgable in and able to perform tasks from all areas supported by the extended operations team. Facilitate new team member training as well as cross-training and new process training of current team members.
- Perform other job-related duties and special projects as required.
Job Requirements/Minimum Qualifications:
Education: High School Diploma/GED or equivalent work experience
Experience: 1-2 years experience with transportation, dispatching, customer service, or other related field.
Required Knowledge, Skills, and Abilities:
- Must be able to commit to Ruan's value statement by acting with integrity in everything we do.
- Must be able to meet behavioral expectations and perform in alignment with our guiding principles: safety, people, customer, performance, and continuous improvement.
- Requires excellent oral and written communication skills. Must be able to provide good customer service and problem solving abilities. Must be willing to work 12 hour shifts, weekends and more than 40 hours. Must be dependable, reliable and able to work independently in a fast pace environment. Needs strong organizational, prioritization, and multitasking skills. Employee should have some knowledge in DOT rules and regulations. Strong computer skills including MS Office Suite (Word, Excel, Outlook) and ability to learn to work on various softwares required.
Benefits:
Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401k and Paid Time Off.
Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401k and Paid Time Off.
Skills Required
- High School Diploma or GED or equivalent work experience
- 1-2 years experience in transportation, dispatching, customer service, or related field
- Ability to supervise, coach, train, and appraise team members
- Excellent oral and written communication skills
- Customer service and problem solving abilities
- Willingness to work 12-hour night shifts, weekends, and overtime (more than 40 hours)
- Dependable, reliable, and able to work independently in a fast-paced environment
- Strong organizational, prioritization, and multitasking skills
- Some knowledge of DOT rules and regulations
- Strong computer skills including MS Office Suite (Word, Excel, Outlook) and ability to learn various software
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The Company
What We Do
About Ruan Founded in 1932, Ruan is a family-owned transportation company providing Dedicated Contract Transportation, Managed Transportation, Value-added Warehousing, and Brokerage Support Services. With more than 90 years of transportation and logistics experience, Ruan is one of the top 10 privately owned transportation service companies in the country. The company operates in 48 states and has more than 300 locations nationwide.
