PLS—which stands for People – Location – Service—is a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day- to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.
Position Overview:Overnight Managers are responsible for providing Customer Service Representatives (CSRs) on-call support during overnight hours to ensure the assigned stores deliver outstanding customer service, follow store procedures. The Overnight Manager helps meet all operating objectives, sales, and financial goals. The Overnight Manager is able to perform all the duties of a CSR and supports Store Management in the overnight operations of the stores.
Job Responsibilities:- Ensure all transactions are completed in compliance with federal, state, and local regulations
- Review and enforce applicable company policies with CSRs including, but not limited to, Operations, Robber/Intruder, and Dress and Personal Appearance Policies
- Communicate information, questions, and issues between store management and CSRs
- Attend the monthly regional meetings to communicate necessary information to CSRs
- Support a strong customer service culture
- Help CSRs resolve customer complaints
- Approve checks up to specified limits in accordance with company policy
- Complete video camera audits to provide additional support and security to overnight CSRs
- Help to maintain a clean, safe, and organized store environment
- Prepare required reports for Store and District Managers
- Manage a number of projects at one time and handle frequent interruptions to meet the needs and requests of internal and external customers
- Perform other duties as assigned
- 6+ months of PLS check cashing experience
- Previous customer service experience in industries such as hospitality, financial services, banking, retail, and restaurant is preferred
- A minimum of one-year supervisory experience in industries such as hospitality, financial services, banking, retail, and restaurant
- Ability to develop positive relationships with internal and external customers
- Superior verbal and written communication skills
- Exceptional attention to detail and ability to multi-task
- Strong desire to exceed goals and inspire excellence in a team
- Professional appearance and demeanor
- Ability to work flexible hours, including overnight shifts, weekends, and holidays
- English/Spanish bilingual is a plus
- Must be able to sit and/or stand for long periods of
- Ability to lift 15
- Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
Benefits for eligible employees include medical/dental/vision, 401k, vacation, opportunities for advancement, on-going training available.
We strive to demonstrate our Core Values in all positions at PLS:Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results
PLS Financial Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS Financial Services is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at [email protected] to make arrangements. The decision on granting reasonable accommodation will be made on a case-by-case basis.
For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment
Skills Required
- 6+ months of PLS check cashing experience
- Previous customer service experience in hospitality, financial services, banking, retail, or restaurant
- Minimum of one-year supervisory experience in hospitality, financial services, banking, retail, or restaurant
- Ability to develop positive relationships with customers
- Superior verbal and written communication skills
- Attention to detail and ability to multi-task
- Strong desire to exceed goals and inspire excellence in a team
- Professional appearance and demeanor
- Ability to work flexible hours, including overnight shifts, weekends, and holidays
- English/Spanish bilingual is a plus
PLS Financial Services, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PLS Financial Services, Inc. and has not been reviewed or approved by PLS Financial Services, Inc..
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Pay Growth & Progression — Pay is framed as acceptable for entry-level roles with stated room to grow, including examples of moving from lower to higher hourly rates over time. Advancement pathways are positioned as a way to increase earnings even when starting wages are modest.
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Healthcare Strength — Healthcare, dental, and vision coverage are described as available within a standard benefits package for eligible employees. Benefits are characterized as helpful for life outside of work, suggesting practical value when accessible.
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Retirement Support — A 401(k) offering is described, alongside mentions of profit sharing and a defined contribution pension. Retirement support is presented as part of the baseline package, though details like match terms appear variable.
PLS Financial Services, Inc. Insights
What We Do
PLS is one of the largest and most recognized brands in the financial services industry. Our first location opened in 1997, and since then we have grown to over 200 locations in 12 states—expanding our impact across the country. The success of PLS is based on how we treat our customers and employees. Our dedication to bringing out the best in people has helped us thrive, and it is how we will continue to run our business. At PLS, “Because You Deserve Better!®” is the foundation of everything we do. Providing people with value, service and respect is just as important as offering helpful everyday money solutions. PLS is a community financial service center offering free money orders, low cost check cashing, Xpectations!® Visa® Prepaid cards, money transfer services, direct deposit services, bill payments and more. Our services are fast, convenient, transparent and affordable. Our guiding principal “Because You Deserve Better!®” applies not only to our customers, but to our communities as well. We live our mission by being a good neighbor in our neighborhoods. At PLS, we hire our teams from the neighborhoods and communities we serve and promote our leaders from those teams. Equally important are our investments in our communities and the engagement of our team members in community activities. We’re not just different; at PLS we’re making a difference! Apply today for a career that truly matters, we are currently accepting applications for talented team members who also want to make a difference!
