Outside Sales Representative

Description

The Outside Sales Representative is accountable for profitable sales growth for the Winston Salem, NC area, selling Arc3’s industrial and specialty gases, welding and safety equipment and supplies, and related services that support customer operations. This role focuses on protecting and growing existing customer relationships and expanding Arc3’s market share profitably by understanding how customers operate and applying Arc3’s solutions and capabilities to improve their business.

This role requires a high level of integrity, including honest communication, responsible pricing decisions, and doing what is right for customers and Arc3.

This role represents Arc3’s values of trust, responsiveness, reliability, and technical competence, and the expectations of a family-owned, independent distributor with the resources to serve customers well at scale.

Responsibilities and Duties

Business Development and Customer Growth

• Own results within the assigned territory, including profitable revenue growth, winning new customers, and growing share within existing accounts.
• Actively pursue new business through planning, prospecting, referrals, and consistent follow-up.
• Actively manage a new business pipeline with clear visibility and discipline.

Customer Relationships, Teamwork, and Value Creation

• Build strong customer relationships through regular visits, ongoing communication, and a high level of responsiveness and reliability.
• Work closely with the local branch team, including inside sales, operations, drivers, and service personnel, to deliver on customer commitments. Must be an effective communicator.
• Understand customer needs and recommend solutions that improve outcomes, safety, and long-term value.
• Identify and pursue long-term supply agreements that create mutual value and support profitable, sustainable growth.
• Address customer concerns promptly and work with the local team to resolve issues.

Technical Selling and Safety

• Maintain a strong working knowledge of Arc3’s products, services, and capabilities.
• Prepare and present proposals that explain applications, pricing, and value.
• Coordinate installations, service work, and vendor support as needed.
• Maintain accurate customer records, quotes, and contracts.
• Model safe behavior, identify safety risks, and ensure solutions align with Arc3 safety standards.

Success Measures

Success in this role is demonstrated by profitable sales growth, new customer wins, growth within existing accounts, a healthy pipeline, strong customer relationships built on trust and value, effective teamwork with the local branch, disciplined follow-through, and safe work habits.

Qualifications

• Must be 21 years of age or older.
• Must be able to obtain a forklift license, provided by Arc3.
• High school diploma or equivalent is required, along with three to five years of sales or relevant industrial experience. Experience working with industrial, manufacturing, fabrication, laboratory, research, or construction customers is preferred.
• Must be able to stand and sit for extended periods of time, reach and bend at the waist, lift and carry up to 75 pounds, and safely operate a motor vehicle for travel throughout the workday.
• Must be willing and able to respond to customer calls or needs outside of normal business hours, including weekends when required.
• Commitment to working safely and supporting Arc3’s safety expectations.

Equal Opportunity Employer. Disabled/Protected Veterans.

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