Outside Sales - Customer Development Manager

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Job Description:

BUILD ON YOUR SALES CAREER WITH A COMPANY THAT HAS A FUTURE.

At Ryder, our most important competitive advantage is our people. CULTURE-INTEGRITY-FAMILY. As a Customer Development Manager, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your sales career.

• Location: Schertz, TX
• Schedule: Monday through Friday, 8:00 am to 5:00 pm
• Territory: Schertz, San Antonio, Laredo, Pharr and the Rio Grande Valley, and Corpus Christi
• Compensation: $60,000 base salary plus uncapped commission. First-year commission earnings of about $30,000 to $40,000 are realistic, for total earning potential of $90,000 to $100,000 in year one.
• Travel: Regular travel across the territory, including overnight travel about once a week

Job Summary

The Customer Development Manager is a sales position. The CDM manages and grows the assigned accounts in the Business Unit (BU) by getting customers interested in additional Ryder services, including Full Service Lease, Programmed Maintenance, Lease Financing, Fleet Management Services and Dedicated Contract Carriage. The CDM does this by following the Ryder Sales Process.

This is an outside sales role with a base salary plus commission. You'll take over an established book of about 80 to 90 customer accounts, and you're expected to both manage those relationships and grow them by selling more Ryder services. You'll join a tenured South Texas sales team and train alongside an experienced CDM as you get started.

Essential Functions

• Keep in regular, consistent contact with customers to meet their needs and find new sales opportunities. Build a sales penetration plan. Segment the account base by growth opportunity and by risk. Present Ryder services and capabilities. Build relationships with everyone who influences the customer's buying decisions. Learn the customer's business, goals and objectives in depth. Work with RIL to find ways to apply those services where they fit. Act as the link between the customer and Ryder departments or vendors.
• Grow revenue within the existing book of business by identifying and closing new sales opportunities with current customers.
• Make sure customers receive the services in their contracts. Build a productive working relationship with each customer and keep the right level of contact. Understand and manage how satisfied customers feel. Hold regularly scheduled customer reviews. Monitor CSI results by account. Know the competitive alternatives. Help new accounts transition smoothly after the sale.
• Anticipate problems through ongoing conversations with customers and Ryder staff. Give customers information about operational performance. Learn each customer's business and operations.
• Track customer activity, opportunities and pipeline in Salesforce.
• Travel throughout the South Texas territory to meet customers face to face, including overnight travel.
• Keep developing sales skills, industry knowledge and personal growth.

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Proven ability to prospect, build a pipeline and close sales
• Demonstrates problem solving skills
• Strong verbal and written communication skills
• Effective interpersonal skills
• Ability to analyze and interpret financial data
• Ability to use a customer's financial data to find the solutions that match their needs
• Ability to work in a range of geographic and demographic environments
• Ability to guide, engage and share knowledge with others
• Willing and able to work with and mentor new sales employees
• Ability to work independently and as part of a team
• Ability to work as part of a team while holding yourself fully accountable
• Flexible and self-driven to excel in a fast-paced environment
• Able to multitask, highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices

Qualifications

• Bachelor's degree in Business, Marketing, Transportation or a related field, or equivalent experience, required
• Five (5) or more consecutive years of proven sales and customer relationship management experience in previous sales roles required
• Bilingual in English and Spanish strongly preferred
• Experience with Salesforce or another CRM preferred

DOT Regulated
No

#LI-CB   #INDexempt   #FB

Job Category

Our Culture & Commitment:

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. 

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

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