Outside Clinic Appointment Scheduler | PACE Program

Midland Care Connection

Midland Care Connection is a not-for-profit, community-based organization dedicated to helping older adults and seriously ill individuals stay independent and supported in their homes. Established in 1978, we offer a full continuum of care, including hospice, palliative care, home health, grief and loss counseling, and our signature PACE (Program of All-Inclusive Care for the Elderly) program. Our mission centers on "meeting individual needs through innovative care solutions," and we serve people across multiple counties in northeast Kansas.

PACE Program

The PACE (Program of All-Inclusive Care for the Elderly) program is designed to help older adults remain safely in their homes rather than entering nursing facilities. It provides complete medical care, rehabilitation, medications, transportation, social services, and supportive therapies—all coordinated by an interdisciplinary care team. Participants receive personalized care plans tailored to their unique needs, along with access to a PACE center for social activities, meals, and clinical services. By integrating medical and supportive care under one program, PACE helps seniors maintain independence, improve quality of life, and continue living in their communities with dignity.

Outside Clinic Appointment Scheduler 

Responsible for coordinating and managing patient appointments for the PACE Program. This role involves scheduling medical visits, therapy sessions, transportation, and follow-up care while ensuring that participants receive timely and organized services. The scheduler communicates with patients, caregivers, physicians, nurses, and other healthcare staff to confirm appointments, update calendars, and handle any scheduling changes or cancellations. In addition, the position requires maintaining accurate records in scheduling systems, verifying patient information, and supporting efficient clinic operations to help provide high-quality, patient-centered care for elderly participants.

Required

• High school diploma or GED required
• Minimum of 1–2 years of medical scheduling, healthcare administration, or customer service experience
• Knowledge of medical terminology and healthcare scheduling procedures
• Strong organizational and time-management skills
• Excellent verbal and written communication abilities
• Proficiency with electronic health records (EHR) systems and Microsoft Office applications
• Ability to multitask and manage changing priorities in a fast-paced clinical environment
• Strong attention to detail and accuracy in data entry and appointment coordination
• Ability to maintain patient confidentiality and comply with HIPAA regulations
• Professional and compassionate customer service skills when working with elderly patients and caregivers

Preferred

• Associate degree in healthcare administration, medical office management, or related field
• Previous experience working in a PACE program, senior healthcare, or geriatric care setting
• Bilingual communication skills preferred
• Experience coordinating transportation or multidisciplinary clinic appointments
• Familiarity with insurance verification and authorization processes
• Knowledge of Medicare and Medicaid guidelines
• Ability to work collaboratively with interdisciplinary healthcare teams
• CPR certification or other healthcare-related certifications preferred

What’s in it for you?

• Health insurance options for employees and dependents
• Dental, vision, and prescription drug plans
• Flexible Savings Accounts (FSA) or Health Savings Accounts (HSA), with employer contributions
• Paid Time Off (PTO), Personal and Taking Care of You Days
• Holiday pay (six holidays per year)
• 403(b) ERISA Retirement Plan, match provided
• Free group life and AD&D insurance of $20,000
• On-site education center to provide professional development and CEU credits
• Free Employee Assistance Program (EAP) for employees and dependents
• Paid monthly volunteer time at non-profit organizations
• Uniform Allowance Program

Apply Today!

We are seeking a compassionate and organized professional who is passionate about supporting elderly patients and delivering excellent customer service. If you thrive in a fast-paced healthcare environment and enjoy coordinating care that makes a meaningful difference in people’s lives, we encourage you to apply today. Join our team and help provide high-quality, patient-centered care to our PACE participants and their families.

Midland Care Connection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees