Job Title: Outreach & Enrollment Coordinator
Company: Mindoula Health
Location: 100% Remote
Schedule:
Saturday & Sunday: 9:00 AM – 5:30 PM
Monday, Thursday & Friday: 11:00 AM – 7:30 PM
Off: Tuesday & Wednesday
(All times are in your local time zone)
Mindoula Health is on a mission to empower individuals to lead healthier lives, and we are currently hiring enthusiastic Outreach & Enrollment Coordinators to join our dynamic Specialty Population Health Management Program team.
As an Outreach & Enrollment Coordinator, you’ll be the first voice our members hear—educating, engaging, and enrolling individuals into our behavioral health programs. We’re looking for strong communicators with consultative sales experience who can drive meaningful conversations and successfully guide members into care, ensuring they are both excited to join our programs and show up for their intake appointments.
What You’ll Do:Make 80-100 outbound calls per day to reach and engage members.
Educate members about Mindoula’s services and behavioral health programs.
Guide enrollment conversations, focusing on high engagement and appointment show rates.
Lead conversations to clear, positive outcomes—closing the enrollment loop with confidence.
Assess behavioral health needs, including self-harm risk, and facilitate warm handoffs to Case Managers.
Document all member interactions accurately and timely using electronic systems.
Identify and share local resources to support member needs.
Collaborate with peers and supervisors to continuously improve processes and outcomes.
Handle high-stress and emotionally charged situations with empathy and professionalism.
Represent Mindoula Health with enthusiasm, compassion, and ethical integrity.
Proven sales experience, especially in consultative or high-conversion environments.
High-volume call center experience (minimum 6+ months).
Remote work experience with reliable self-motivation and time management skills.
Comfort and skill in closing conversations with clarity and a positive call-to-action.
An upbeat, energetic, and engaging communication style.
High school diploma or equivalent years of relevant experience.
Proficiency with Microsoft Office, Google Suite (Docs, Sheets, Slides), and Apple products.
Strong written communication skills and the ability to problem-solve independently.
Associate's degree from an accredited institution.
Background in behavioral or mental health, healthcare, or social services.
Experience working with high-risk or complex adult populations.
Crisis Intervention or De-escalation Training.
Familiarity with Electronic Medical Records (EMR) systems.
Basic medical or clinical knowledge.
Hourly Rate: $19.23 – $20.91, based on experience and education.
A mission-driven culture that values innovation, compassion, and growth.
A chance to make a tangible impact in the lives of those facing mental health and behavioral health challenges.
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What We Do
Mindoula is a next-generation population health management company that delivers data-driven, team-based behavioral health support across the continuum of care. We identify, engage, and serve populations with behavioral health and medical challenges and contract with payers, health systems, hospitals, and primary care practice groups to extend the reach of existing capabilities to integrate behavioral with medical care. Mindoula deploys tech-enabled teams of case managers, care managers, community health workers, peer support specialists, and psychiatrists to provide 24/7 support to even the most complex and underserved behavioral health populations. Mindoula’s member engagement and predictive analytics technology platform has made the company a market leader in hospital readmissions reduction, collaborative care, care coordination for the seriously mentally ill, and measurement-based psychiatry. We launched Mindoula because each of us has had personal experience with mental illness, either directly or through a loved one. We realized that the behavioral health system was broken and decided to take it upon ourselves to fix it by focusing on the people we serve, not their diagnoses or symptom sets. Each of us, and everyone we serve, is a person first, and a set of challenges second. Mindoula Health is headquartered in Silver Spring, Maryland but has operations in VA, DE, PA, WV, LA, NV, FL, NJ, NY, NC, OH, NE, MO, IL, KY, and DC. We are currently hiring multiple positions throughout our many locations, including psychiatrists, psychiatric nurse practitioners, physician assistants, case & care managers and have a particular need at present for skilled tele-therapists looking to work 100% virtually during this unfortunate pandemic. OUR COMPANIES CareMind: www.CareMindHealth.com StrongWell: www.iAmStrongWell.com
