Outpatient Manager

Description

Why join UCS?Since 1958, United Counseling Service (UCS) has been dedicated to providing exceptional care and support to individuals and families in our community. Through a wide range of programs, services, and educational opportunities, we strive to meet the diverse needs of those we serve. Our team includes professionals from various fields, including administration, clinical services, nursing, education, case management, psychiatry, and direct support, working across 17 facilities throughout Bennington County.As a proud affiliate of Vermont Care Partners—a statewide network of 16 non-profit community-based agencies—we deliver comprehensive mental health, substance use, and intellectual and developmental services across Vermont. We are currently seeking compassionate, motivated team players to join us in making a positive impact and building a stronger community.

UCS Offers Generous Benefits

• Competitive pay
• Generous paid time off
• Medical, dental, and vision insurance
• Retirement plan with employer match
• Employer paid life insurance
• Employer paid short term and long-term disability insurance
• Employee Assistance Program
• Career development opportunities
• Free clinical supervision towards licensure
• Loan repayment and tuition assistance program
• Award winning worksite wellness program
• An inclusive workplace supported by an active Diversity, Equity, Inclusion, and Belonging committee.
• Rewarding experience making a difference in the community.

We believe a dynamic and inclusive workforce will strengthen our organization and enhance the services we provide. Therefore, it is our goal to hire a diverse workforce and cultivate a culture where our employees feel accepted and included, hold a valued place within our organization and are equally able to contribute to their fullest extent, assisting in fulfilling our mission of building a stronger community.

OBJECTIVE/PURPOSE: Under the direction of the Assistant Director of SUD and TCM services, the Outpatient Manager will provide oversight, guidance, and supervision to the staff of the programs identified within SUD which includes clinicians, coordinators, and case managers, allowing easy access, timely response, and flexibility to service delivery in the community, home, and/or office.

MAJOR RESPONSIBILITIES:

ADMINISTRATION AND SUPERVISION:

• Actively manages program requirements and activities. Oversees the daily workflow of the program. Participates in the quality improvement and assurance activities including tracking and reporting on quality measures and staff Key Performance Indicators (KPIs) throughout the program.
• Provide leadership to employees within the program. Provide direct supervision for all program staff, including, but not limited to, time sheet review and approval, meeting with staff for supervision at least bi-weekly, providing work assignments and direction, performance management, and staff performance reviews. Monitor agency, division, and position specific KPIs and discuss with staff. Participate in the recruiting process and make hiring decisions. Coordinate onboarding and training programs for new staff and identifies training needs for current staff. Attends all UCS and community meetings necessary to promote coordination and communication.

DIRECT CLINICAL SERVICES:

• Provides assessment, individual and group therapy to those with mental illness and/or substance use disorder. Services may include individuals, families/couples, and/or group therapy. Participates in collaboration with state partners, facilitating or assigning cases and supporting FAST, program expansion, and clinical program goals. Coordinates services with other agencies and providers. Facilitates appropriate referrals for other services when necessary.

PROGRAM DEVELOPMENT & COMMUNITY AWARENESS:

• Provide community awareness of programs and services provided for those with Mental Illness and SUD by reaching out to community partners whom UCS may work collaboratively. Primary contacts may include SUD providers, state partners, and others. Once contacts and assessments are made, will develop and implement programs to meet needs following best practice. Acts as liaison with statewide and community agencies.

CONSULTATION AND EDUCATION SERVICES:

• Provides mental health and/or substance use consultation to community at large, area agencies, the professional community. Consultation can be educational or evaluative in nature. Specific areas of consultation/education are based on clinicians' areas of expertise or interest.

CLINICAL RECORD KEEPING:

• Initiates and maintains compliance of timely and thorough record keeping and administrative/clinical documentation required to account for services to clients and program requirements. Such work includes, but is not limited to, client-specific assessments, case services, and progress notes, time sheets, schedules, and assigned periodic reports.

EDUCATIONAL/EXPERIENCE/CREDENTIAL REQUIREMENTS:

• Master’s degree in social work, psychology, or related counseling field with experience working with children and families.
• Supervisory experience required.
• Licensed in Vermont to provide substance use disorder treatment.
• Three years of experience in related crisis, mental health, substance use, emergency services, or community mental health preferred.

LICENSE REQUIRED:

• Valid Driver’s License

SKILLS REQUIRED:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to prioritize tasks and to delegate them when appropriate.
• Proficient with Microsoft Office Suite.