Position: Outpatient Clinics Manager
Schedule: Full Time
Reports To: Vice President of Operations
Location: Sheridan, Michigan
Join Our Team
Sheridan Community Hospital is looking for a compassionate, organized, and service-minded Outpatient Clinics Manager to lead the daily operations of our rural health and specialty clinic teams. As a rural Critical Access Hospital, we take pride in knowing our patients, supporting our neighbors, and providing high-quality care close to home.
This is a wonderful opportunity for a healthcare leader who enjoys building strong teams, improving patient access, supporting providers, and creating a welcoming experience for patients and families. If you are energized by community-based healthcare and want to make a meaningful difference in a close-knit environment, we would love to meet you.
About the Role
Leadership & Operations
- Oversee daily operations of assigned outpatient clinics, including rural health clinics, provider practices, and specialty services.
- Support clinic staff, providers, and patients by promoting efficient workflows, timely access to care, and a positive experience.
- Help create a culture of teamwork, accountability, kindness, professionalism, and excellent customer service.
What You’ll Do
- Lead and support clinic supervisors, clinical staff, and support staff.
- Coordinate staffing, scheduling, patient flow, and provider templates to improve access and efficiency.
- Partner with physicians, advanced practice providers, nursing leadership, Revenue Cycle, Quality, Infection Prevention, Human Resources, Finance, IT, and Marketing.
- Monitor clinic performance, patient satisfaction, no-show rates, referral processing, charge capture, and productivity metrics.
- Support regulatory compliance, survey readiness, staff education, policy adherence, and quality improvement initiatives.
- Coach, mentor, and engage staff while helping build a workplace where people feel valued and supported.
What We’re Looking For
- A collaborative leader who communicates clearly and respectfully.
- Someone who enjoys improving processes, solving problems, and supporting both patients and staff.
- A manager who understands the importance of access, quality, service, compliance, and financial stewardship in healthcare.
- A warm, approachable professional who is comfortable working in a rural community hospital setting.
Minimum Qualifications
- Bachelor’s degree in Nursing, Healthcare Administration, Business Administration, or a related field; or Associate’s degree in Nursing with five or more years of clinic experience.
- Minimum of three years of healthcare supervisory or management experience.
- Experience in a physician practice, outpatient clinic, ambulatory care, or similar healthcare setting.
- Strong organizational, communication, leadership, and problem-solving skills.
Preferred Qualifications
The following qualifications are helpful, but not required:
- Rural healthcare or Critical Access Hospital experience.
- Current Michigan RN license.
- Master’s degree in Nursing, Healthcare Administration, Business Administration, or a related field.
- Experience with electronic medical records, practice management systems, revenue cycle processes, or quality improvement.
Skills Required
- Bachelor's degree in Nursing, Healthcare Administration, Business Administration, or a related field
- Associate's degree in Nursing with five or more years of clinic experience
- Minimum of three years of healthcare supervisory or management experience
- Experience in a physician practice, outpatient clinic, ambulatory care, or similar healthcare setting
- Strong organizational, communication, leadership, and problem-solving skills
- Rural healthcare or Critical Access Hospital experience
- Current Michigan RN license
- Master's degree in Nursing, Healthcare Administration, Business Administration, or a related field
- Experience with electronic medical records, practice management systems, revenue cycle processes, or quality improvement
What We Do
Sheridan Community Hospital is a 22-licensed bed critical access hospital committed to providing compassionate, high-quality, local care to the Montcalm County community.
