Outlets Manager

If you are an internal applicant, please log into Workday and submit your application via the Jobs Hub. Please click here to apply internally.

Who are we?
Costaterra Golf & Ocean Club is part of DLC – Discovery Land Company (DLC). DLC is known for developing luxury residential communities and resorts.
Costaterra is a private members only residential community in Comporta – Portugal. It combines luxury living with top-tier hospitality, offering incredible dining, a world-class golf course, spa services, outdoor pursuits, and immersive local experiences.

What you will do?

Responsible for maintaining a consistently high level of customer service as outlined by Costaterra, this includes talking to customers to monitor their experiences. Floor presence is mandatory during peak times.

• Greet and handle all guest interaction with a high level of professionalism and hospitality.
• Resolve guest issues.
• Strive to achieve sales targets while respecting budgets during day-to-day operations.
• Monitor and modify pricing and procedures as required. This includes updating the menus and any point-of-sale systems to reflect any changes.
• Ensure staff compliance with all relevant legislation, regulations and Costaterra policies. This includes Safe Food Handling policies and procedures, as well as Health and Safety Legislation.
• Ensure that the facility consistently meets cleanliness, maintenance, and safety standards, including BOH areas.
• Responsible to lead, develop and coach all team members to ensure a high level of customer service as well as maximum profitability.
• Delegate tasks appropriately to team members and assist the team as required.
• Ensure that food and beverage items are being served in compliance with operating procedures.
• Ensures the service stations are clean, organized and well stocked at all times. All lighting, music and ambiance is appropriate for the meal period.
• Hire new team members and oversee training of new team members and develop training schedules as required.
• Maintain payroll and attendance records
• Administer daily tips for the F&B Department
• Monitor staff performance and assist in conducting performance reviews.
• Scheduling for Casa Nova, Comfort stations and Dune Deck, with assistance.
• Monitor inventory to ensure that the appropriate orders are placed, while respecting budgets.
• Conduct monthly inventories for the F&B Department, with assistance.
• Be a team player and practice collaboration within F&B and foster this relationship with other departments.

What are we looking for?

• At least six years’ food and beverage experience in high volume luxury resorts/ private clubs or fine dining establishments with previous role(s) in a leadership capacity.
• College degree in business or hospitality strongly preferred.
• Culinary degree/certification(s) or relevant training or experience demonstrating in-depth culinary knowledge.
• Strong proven leadership and vision for quality and excellence in service.

• Knowledge of HACCP & local food safety standards.

• Highly knowledgeable in wines and beverage.

• Extraordinary attention to detail, quality, taste and service.

• Exceptional verbal and written communication, presentation, and interpersonal skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, and shifts greater than eight (8) hours in length.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors, standing, walking, and moving for periods of greater than four (4) hours, and lifting, carrying, bending, stooping, squatting, reaching, pushing and pulling.

What do we offer?

Work-Family Culture, Global Career Opportunities, Competitive Salarys, Development Programs, Medical Insurance, Meal Allowance, Staff Restaurant, Staff Events and Staff accommodation if you are not local.

If you have what it takes and want to build a career , this is the place for you!

#LI-TP1