Outbound Supervisor -Vancouver

Posted 6 Hours Ago
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Port Coquitlam, BC, CAN
In-Office
Junior
Retail
The Role
Supervise outbound fulfillment operations, coach and manage associates, meet productivity/accuracy goals, analyze operational reports, improve processes, ensure safety and use WMS/warehouse technologies.
Summary Generated by Built In

Who we are: 

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live.  At Staples, we inspire people to work smarter, learn more and grow every day.  We look for people who are curious, approachable, and passionate, and who enjoy finding solutions. 

If that’s you, let’s work, learn, and grow together. 

 

We are building an inclusive and diverse team:  

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. 

 

Some important details : 

Warehouse Address: 1845 Kingsway Ave, Port Coquitlam, BC V3C 0H3

Shift : Evening Shift 

 

Some of what you will do:  

The Fulfillment Center (FC) Supervisor is responsible for first-line management and overall performance of his/her their department. This position is responsible for preparing and planning strategies to meet the department’s daily, weekly, and monthly goals. Responsibilities also include coaching and managing associates to high performance standards and recognizing individual and team success. The FC Supervisor works in closely with the senior management team in the pursuit of operational excellence and the facility’s all-around success. 

 

Specifically, you will: 

  • Achieve performance goals and objectives in the areas of productivity, accuracy and expense control, as depicted by the budget. 

  • Make appropriate improvements to department processes and procedures including developing and executing action plans.  

  • Collaborate with the facility managers in the hiring of skilled associates. 

  • Develop individual associate’s skills, standards and morale through training and coaching including giving consistent feedback, conducting Performance Appraisals and delivering disciplinary action if necessary.  

  • Direct, support and delegate tasks as appropriate to an individual associate’s skill level. 

  • Read, understand and analyze daily, weekly, and monthly operational reports; use these reports to evaluate department’s performance. 

  • Foster an environment of communication and teamwork to aid in the accomplishment of operational goals. 

  • Understand and use Fulfillment/Distribution technology (i.e., WMS where appropriate, hardware and software components) and maintain control of department functions and procedures. 

  • Understand all safety procedures; ensure safe work practices are followed and maintain a safe work environment. 

 

Some of what you will get:   

  • Employee discount in store and online 

  • Health and Dental benefits 

  • Learning & Development programs 

  • RRSP Matching, Paid Vacation 

  • And more... 

 

Qualifications:

Some of what you need:  

  • 1 to 3 years of work-related experience in a warehouse environment is required 

  • 1 to 2 years of supervisory/leadership experience is preferred 

  • Ability to operate warehouse equipment is required 

  • Experience and working knowledge of warehouse systems, processes and productivity standards (WMS - AS400, computerized systems, SPC – statistical process control – and related ability to recognize, articulate and address variances in processes) 

  • Knowledgeable in the areas of computer applications/software and ability to analyze and utilize technical/financial/material reports.  

  • Proficient in problem solving, communication, interpersonal skills. 

  • Able to work well under pressure 

  • Possess a sense of urgency required to work in a deadline driven environment.  

 

Additional Information: 

May be required to work a flexible schedule and be available based on the needs of the business. 

Work requires moderate physical effort and use of motor skills requiring manual dexterity to perform essential duties of the job:  

  • The employee will regularly sit, stand, walk, stoop, kneel and crouch. The employee may lift, lower, or carry products up to a maximum of 50 pounds by hand.  

  • The employee may operate warehouse equipment. Using proper safety procedures will eliminate any potential hazards.  

  • The noise level in the work environment is usually moderate. 

 

About Us
We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

Skills Required

  • 1 to 3 years of work-related experience in a warehouse environment
  • 1 to 2 years of supervisory/leadership experience
  • Ability to operate warehouse equipment
  • Experience and working knowledge of warehouse systems, processes and productivity standards (WMS - AS400, SPC)
  • Knowledgeable in computer applications/software and ability to analyze technical/financial/material reports
  • Proficient in problem solving, communication, and interpersonal skills
  • Able to work well under pressure and meet deadlines
  • Flexible schedule and availability based on business needs
  • Ability to lift, lower, or carry products up to 50 pounds and perform moderate physical effort
  • Understand and use fulfillment/distribution technology (hardware and software components)

Staples Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Staples and has not been reviewed or approved by Staples.

  • Wellbeing & Lifestyle Benefits Wellbeing offerings are described as broad, including wellness reimbursements, emotional support and coaching, legal services, identity theft protection, and pet insurance. Employee discounts and select on-site amenities are also positioned as meaningful add-ons beyond basic coverage.
  • Leave & Time Off Breadth Time-off provisions are presented as relatively expansive, including paid time off, company-recognized holidays, and a personal or flexible holiday option. Vacation that grows with tenure and PTO flexibility are highlighted as valued elements.
  • Inclusive Benefits Coverage Healthcare benefits explicitly include gender-affirming care alongside medical, dental, and vision coverage. Family and caregiver programs also include support that references LGBTQ+ considerations and broader life-stage needs.

Staples Insights

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The Company
HQ: Framingham, MA
Year Founded: 1986

What We Do

For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.

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