Outbound Setup Call Specialist

This is a remote position.

Our client is looking for a driven and articulate Outbound Setup Call Specialist to join their growing team. They operate in the health technology sector, providing award-winning medical alert devices, remote care support services, and a 24/7 call center — earning widespread recognition for their customer-centric approach and innovative solutions for home-based care. In this role, you will be the first point of contact with prospective customers, playing a key part in expanding their reach and helping people access the care tools they need.

Responsibilities

• Conduct outbound calls to prospective customers to introduce, explain, and schedule setup appointments for the company's products and services.
  
• Engage professionally and persuasively with potential clients, clearly communicating the value and benefits of the offerings.
  
• Follow up with leads systematically to ensure a smooth handoff and high conversion rate.
  
• Maintain accurate records of calls, contacts, and outcomes in the designated CRM or tracking tool.
  
• Meet or exceed daily and weekly outbound call targets and setup appointment goals.
  
• Represent the company's brand in a professional, courteous, and positive manner at all times.
  
• Collaborate with internal teams to ensure a seamless customer onboarding experience.
  

• Full professional proficiency in English — spoken and written — is an absolute requirement.
  
• Demonstrated experience in outbound calling, telemarketing, customer service, or a related field.
  
• Strong verbal communication skills with the ability to build rapport quickly over the phone.
  
• Self-motivated, goal-oriented, and capable of working independently in a remote setting.
  
• Reliable internet connection and a quiet, professional workspace suitable for making calls.
  
• Comfortable working with call tracking tools, CRM platforms, or similar software.
  
• High level of professionalism, punctuality, and accountability.
  

Qualifications

• High school diploma or equivalent required
  
• Familiarity with the healthcare or health technology industry is an advantage but not mandatory.
  
• Proven track record of achieving performance targets in a phone-based role.
  
• Excellent listening skills and the ability to tailor conversations to different customer profiles.