Job Purpose
The position is responsible for engaging current/prospective customers selling residential service for home phone, long-distance, internet, and video products through outbound dialing. The agent must be self-motivated, have a thorough understanding of products and services offered by altafiber, able to work in a fast pace environment, display exceptional customer service, and consistently meet sales goals.
Essential Functions
- Utilize outbound dialing with a focus on customer acquisition, upgrading current customers, and upsell
- Initiate and obtain sales through lead lists while meeting productivity metrics
- Assess customer's entertainment and communication needs, offering solutions or bundles from altafiber
- Effectively multi-task between account management, providing feedback to customers responses, offering solutions, discussing product options, and generating service through multiple ordering systems
- Negotiate products and services offered by altafiber utilizing promotional offers generated by marketing
- Place orders for new service and/or changes to existing service through multiple internal ordering systems
- Maintain, track, change, and input leads through SalesForce.com
- Take direction from upper management and complete administrative duties
- Develop and maintain relationships with current customers; follow up by email/phone thanking them for their business and informing them of altafiber 's referral program
Education
- Four years of High School or equivalent
Experience
- 0 to 2 years of experience
- Prior experience in sales or marketing highly preferred
- Prior experience in telecommunications preferred
- Prior experience in a call center preferred
- Strong organizational and time management skills preferred
Special Knowledge, Skills, and Abilities
- Excellent oral, written, and interpersonal communication skills necessary
- Knowledge of Microsoft programs and applications
- Ability to work independently within a team environment with minimal supervision adhering to performance measurements and sales goals
- Proficient problem solving and analytical skills
- Demonstrated success working in a sales environment
Supervisory Responsibilities
No Supervisory Responsibility
Skills Required
- High school diploma or equivalent
- 0 to 2 years of experience
- Prior experience in sales or marketing
- Prior experience in telecommunications
- Prior call center experience
- Strong organizational and time management skills
- Excellent oral, written, and interpersonal communication skills
- Knowledge of Microsoft programs and applications (Microsoft Office)
- Proficiency with Salesforce.com for lead management
- Ability to use multiple internal ordering systems and meet productivity/sales metrics
- Ability to work independently within a team environment with minimal supervision
- Proficient problem solving and analytical skills
- Demonstrated success working in a sales environment
What We Do
Born from a long, rich and proven history of serving communities through innovation and transformation, we are now taking our impact to another level to be even more for the people we care so much about. altafiber's vision sees complete fiber access in our current markets and beyond, connecting more people, businesses, and communities with an elevated commitment to our customers and to those we serve. For more information about our transformation from Cincinnati Bell to altafiber, please visit: https://info.cincinnatibell.com/altafiber.
